Okta

Okta Customer Identity Cloud

Composite Score

7.4 /10

CX Score

7.8 /10

12 Reviews Write a Review

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What is Okta Customer Identity Cloud?

Build secure, seamless experiences for your customers. Transform your customer experiences quickly by offloading identity to Okta: 5 min to embed auth into your apps, 10+ SDKs in the languages you work in, and 3X lower TCO than legacy CIAM.

Company Details

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Okta Customer Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

89 Plan to Renew

77 Satisfaction of Cost Relative to Value

100

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 100%
Negotiation and Contract:: 87%
Conflict Resolution:: 98%
Strategy & Innovation:: 87%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Customer Identity Cloud?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 81

Account Recovery

Authentication

Identity Proofing

Social Identity Integration

Open Standards Support

API Protection

Custom User Experience Workflows

Multi-Factor Authentication (MFA)

Broad Spectrum Device Support

Fraud Protection/Detection

Consent Management

Vendor Capability Ratings

Average 80

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Implementation

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Okta Customer Identity Cloud Reviews

Sumit P.

Role: Consultant
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use,Fantastic product

Likeliness to Recommend

8 /10

What differentiates Okta Customer Identity Cloud from other similar products?

The features and robust architecture

What is your favorite aspect of this product?

The UI and application access management

What do you dislike most about this product?

The Complicated architecture

What recommendations would you give to someone considering this product?

Atleast understand your requirements

Pros

Trustworthy
Unique Features
Saves Time
Client Friendly Policies

Shashikant D.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Inspires Innovation

Saksham A.

Role: Information Technology
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jun 2023

"Robust features and seamless integration"

Likeliness to Recommend

10 /10

What differentiates Okta Customer Identity Cloud from other similar products?

Comprehensive Identity Management: Okta offers a comprehensive set of identity management capabilities, including user authentication, authorization, and access management. It provides a centralized platform for managing customer identities across multiple applications and services. Seamless Integration: Okta's Customer Identity Cloud integrates easily with a wide range of applications, platforms, and protocols. It supports standard identity protocols like OAuth and OpenID Connect, enabling seamless integration with various third-party systems.

What is your favorite aspect of this product?

one of the favorite aspects of Okta Customer Identity Cloud is its seamless integration capabilities. Many users appreciate how easily it integrates with a wide range of applications, platforms, and protocols, making it convenient to implement and manage customer identity across various systems. The ability to integrate with existing infrastructure and applications without significant disruptions or complexities is often highlighted as a key advantage of Okta's solution.

What do you dislike most about this product?

Support and Documentation: Some users have expressed frustration with the timeliness and effectiveness of Okta's customer support. They have reported difficulties in obtaining prompt assistance or finding comprehensive documentation for specific issues or customization needs. Learning Curve: While Okta offers a range of powerful features, some users have found the initial learning curve to be steep. The complexity of certain configuration settings and the need to understand various concepts and terminology can be challenging for new users or those without prior experience with identity management systems.

What recommendations would you give to someone considering this product?

Evaluate Your Identity Management Needs: Before implementing any identity management solution, assess your specific requirements and goals. Consider factors such as the number of customer identities you need to manage, the level of integration required with existing systems, and any regulatory compliance needs. Conduct a Proof of Concept (PoC) or Trial: Take advantage of Okta's trial or PoC offerings to test the product within your own environment. This will give you hands-on experience and help you determine if it meets your specific use cases, integration requirements, and usability expectations.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Okta Customer Identity Cloud

What is Okta Customer Identity Cloud?

Company Details

Need Assistance?

Okta Customer Identity Cloud Ratings

85 Likeliness to Recommend

89 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Okta Customer Identity Cloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account Recovery Supports account recovery techniques such as SMTP/IVR/SMS OTP, “magic links”, mobile push notifications and applications, and account linking.

Authentication Ability to reduce friction to UX for implementing seamless user onboarding, operating multiple 2FA channels at scale.

Identity Proofing Provides user self-verification, through document-based and/or knowledge-based proofs.

Social Identity Integration Ability to sign in to apps with login info from social networking services such as Facebook, Google, Twitter, or LinkedIn, eliminating need for extra passwords.

Open Standards Support Supports SCIM, SAML, OAuth/OIDC, FIDO, WebAuthN for customization and integration opportunities.

API Protection Add authorization and dependencies to protect API endpoints. Require authorization on protected routes and Secure APIs from malicious attacks and threats.

Custom User Experience Workflows Customizable user interface(UI) and workflows focusing on the customer experience throughout the suspect/prospect/customer lifecycle.

Multi-Factor Authentication (MFA) Software uses contextual information and business rules to determine which authentication factors to apply to a particular user.

Broad Spectrum Device Support Advanced support for many use cases: IoT, Smart Home, connected cars, digital media devices, fitness devices, etc.

Fraud Protection/Detection Ability to automatically detect and prevent instances of fraud, such as the use of credential intelligence from all sources.

Consent Management Provides mechanisms for collecting, storing, and validating data subject consent has been obtained as a part of data collection practices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Okta Customer Identity Cloud Reviews

Sumit P.

Easy to use,Fantastic product

Likeliness to Recommend

Pros

Shashikant D.

Likeliness to Recommend

Pros

Saksham A.

"Robust features and seamless integration"

Likeliness to Recommend

Pros

Feature Ratings

Account Recovery

Authentication

Identity Proofing

Social Identity Integration

Open Standards Support

API Protection

Custom User Experience Workflows

Multi-Factor Authentication (MFA)

Broad Spectrum Device Support

Fraud Protection/Detection

Consent Management

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Implementation

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features