Aristocrat Technologies, Inc

OASIS 360™

Composite Score

6.0 /10

CX Score

6.0 /10

115 Reviews Write a Review

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What is OASIS 360™?

Aristocrat’s casino management solutions maximize efficiencies, create enhanced player engagements, deliver a frictionless patron experience and connect casino operators with their patrons on and off property. These pillars align to the Oasis 360’s team mission of “designing solutions for our clients to enable enhanced entertainment customer experiences.”

Company Details

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OASIS 360™ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OASIS 360™.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

98 Plan to Renew

66 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+55 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OASIS 360™?

11% Negative

17% Neutral

72% Positive

Pros

Reliable
Respectful
Enables Productivity
Fair

Cons

Under Delivered
Less Effective Service
Less Efficient Service

Feature Ratings

Average 69

Mobile Player Experience

Slot Management, Accounting & Reporting

Cage & Vault

Credit & Collections

Slot Floor Management

Marketing & Loyalty Management

Display Management

Cashless

Multi Site Support

Pit & Table Management

Bonusing & Promotions

Vendor Capability Ratings

Average 65

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

OASIS 360™ Reviews

Mike F.

Role: Finance
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Great support, easy to use, lil bit pricey.

Likeliness to Recommend

9 /10

What differentiates OASIS 360™ from other similar products?

Have never used any other slot accounting system.

What is your favorite aspect of this product?

Ease of use and customer support

What do you dislike most about this product?

Really nothing I dislike about the product

What recommendations would you give to someone considering this product?

They will not be disappointed.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Rick S.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Full Featured Best in Class Gaming Product.

Likeliness to Recommend

10 /10

What differentiates OASIS 360™ from other similar products?

Available Interfaces, Gaming Management modules and OneLink.

What is your favorite aspect of this product?

Ease of Reporting on Machines and Players

What do you dislike most about this product?

Cumbersome report exporting with merged cells and headers

What recommendations would you give to someone considering this product?

Does it match your business plan and vision as an operator.

Pros

Reliable
Trustworthy
Client Friendly Policies
Acts with Integrity

Matt A.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Support highly disappoints

Likeliness to Recommend

6 /10

What differentiates OASIS 360™ from other similar products?

Not very familiar with other products to make a fair comparison.

What is your favorite aspect of this product?

The database is Oasis' main benefit. Although the canned reporting provided by the vendor isn't always what an individual business may need, the data captured by the system is extensive and provides for someone knowledgeable in data mining a SQL database the opportunity to produce almost anything you want.

What do you dislike most about this product?

Two years ago (approx.) I would have written a very different review. The year prior to COVID and everything following has completely gutted the service and reliability of the company. The product is sound and overall effectively but system issues fall into a hole and you're usually told it's the next major upgrade that will fix them. This has become common throughout ATI and not just specific to Oasis.

What recommendations would you give to someone considering this product?

Front end (ops) user experience is good. Back end (Acct, IT) is somewhat laborious at times but overall the system is sound and reliable. The Oasis teams seem committed to innovation and the new products they create are interesting, however, usually at a high price tag. As I said earlier, the biggest disappointment is the service and issue resolution. Should that get rectified internally for them, I would recommend this to someone willing to invest a little more into their systems.

Pros

Transparent
Friendly Negotiation
Generous Negotitation
Reliable

Cons

Less Effective Service
Charges for Enhancements
Less Caring

OASIS 360™

What is OASIS 360™?

Company Details

Need Assistance?

OASIS 360™ Ratings

76 Likeliness to Recommend

98 Plan to Renew

66 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+55 Net Emotional Footprint

How much do users love OASIS 360™?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Player Experience Enables casino player functions such as mobile wallet, digital player card, promotions and offers on account, etc through a player's mobile device.

Slot Management, Accounting & Reporting Supports financial reporting that includes accounting regulations and audit regulations for slot accounting.

Cage & Vault Provides control of cash, chip, check & vault operations while handling advanced cash desk functions such as tax forms, foreign currency and jackpot processing.

Credit & Collections The system supports an integration with CentralCredit™ and provides issuance and management of credit, credit limits, markers and front money.

Slot Floor Management Provides real-time reporting and visual display of slot floor for active and inactive machines, cards-in, problems, jackpots, etc.

Marketing & Loyalty Management Responsible gaming and personal aspects of marketing, including marketing message and campaigns in support of acquiring, engaging, & retaining players.

Display Management Intuitive player touch screen that allows for game resizing, cashless/wallet, access to points, loyalty, ads, etc.

Cashless Provides or supports a cashless account-based, digital wallet play option.

Multi Site Support Supports multiple casino sites in different geographical areas to support one card.

Pit & Table Management Enables player ratings and pit management (average bet, buy-in, rack management, fills/credits, openers/closers and marker activity).

Bonusing & Promotions A suite of creative bonusing & promotion options that can be customized for the desired player experience (ie: Free Play, Points Promotions, etc).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

OASIS 360™ Reviews

Mike F.

Great support, easy to use, lil bit pricey.

Likeliness to Recommend

Pros

Rick S.

Full Featured Best in Class Gaming Product.

Likeliness to Recommend

Pros

Matt A.

Support highly disappoints

Likeliness to Recommend

Pros

Cons

Feature Ratings

Mobile Player Experience

Slot Management, Accounting & Reporting

Cage & Vault

Credit & Collections

Slot Floor Management

Marketing & Loyalty Management

Display Management

Cashless

Multi Site Support

Pit & Table Management

Bonusing & Promotions

Vendor Capability Ratings

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization