Aristocrat Technologies, Inc

OASIS 360™

Composite Score

6.6 /10

CX Score

6.7 /10

115 Reviews Write a Review

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What is OASIS 360™?

Aristocrat’s casino management solutions maximize efficiencies, create enhanced player engagements, deliver a frictionless patron experience and connect casino operators with their patrons on and off property. These pillars align to the Oasis 360’s team mission of “designing solutions for our clients to enable enhanced entertainment customer experiences.”

Company Details

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OASIS 360™ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OASIS 360™.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

98 Plan to Renew

66 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 64%
Negotiation and Contract:: 44%
Conflict Resolution:: 60%
Strategy & Innovation:: 47%
Service Experience:: 50%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+55 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OASIS 360™?

11% Negative

17% Neutral

72% Positive

Pros

Reliable
Respectful
Enables Productivity
Fair

Cons

Under Delivered
Less Effective Service
Less Efficient Service

Feature Ratings

Average 69

Credit & Collections

Slot Management, Accounting & Reporting

Slot Floor Management

Cage & Vault

Display Management

Multi Site Support

Cashless

Marketing & Loyalty Management

Bonusing & Promotions

Gaming Analytics

Mobile Player Experience

Vendor Capability Ratings

Average 65

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

OASIS 360™ Reviews

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Feels old, locks up, bad reporting methods.

Likeliness to Recommend

3 /10

Pros

Friendly Negotiation
Security Protects
Caring
Respectful

Cons

Under Delivered
Charges for Enhancements
Inhibits Innovation

Chris A.

Role: Sales Marketing
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use but, hard to get all info in one spot.

Likeliness to Recommend

7 /10

What differentiates OASIS 360™ from other similar products?

There really isn't anything that really sets 360 apart from other Casino tracking software Ive used

What is your favorite aspect of this product?

The floor scan and hot player technology is very helpful

What do you dislike most about this product?

Many of the most important things I look at daily cannot all be seen in one screen. You must navigate and start over several times on several screens to see everything I need to see when making decisions.

What recommendations would you give to someone considering this product?

The product is easy to use. It can pull some basic reporting and the floor scan and hot player is an excellent tool. However, Ive worked with better systems when trying to get all of the important info in one place.

Pros

Efficient Service
Effective Service
Caring
Saves Time

Cons

Less Reliable
Less Productive
Commodity Features

Don M.

Role: Operations
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

last page hard to understand

Likeliness to Recommend

8 /10

What differentiates OASIS 360™ from other similar products?

no idea what differentiates I would give at this time.

What is your favorite aspect of this product?

reporting is very good once the staff is trained on how to find the right reports

What do you dislike most about this product?

At this time, it seems the company has to do so many upgrades to use all the ability of the system, ever step the company needs an upgrade to be able to use that module.

What recommendations would you give to someone considering this product?

That the system works the way you want, just upgrade upgrade upgrade,

Pros

Respectful
Efficient Service
Caring
Effective Service

OASIS 360™

What is OASIS 360™?

Company Details

Need Assistance?

OASIS 360™ Ratings

76 Likeliness to Recommend

98 Plan to Renew

66 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+55 Net Emotional Footprint

How much do users love OASIS 360™?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit & Collections The system supports an integration with CentralCredit™ and provides issuance and management of credit, credit limits, markers and front money.

Slot Management, Accounting & Reporting Supports financial reporting that includes accounting regulations and audit regulations for slot accounting.

Slot Floor Management Provides real-time reporting and visual display of slot floor for active and inactive machines, cards-in, problems, jackpots, etc.

Cage & Vault Provides control of cash, chip, check & vault operations while handling advanced cash desk functions such as tax forms, foreign currency and jackpot processing.

Display Management Intuitive player touch screen that allows for game resizing, cashless/wallet, access to points, loyalty, ads, etc.

Multi Site Support Supports multiple casino sites in different geographical areas to support one card.

Cashless Provides or supports a cashless account-based, digital wallet play option.

Marketing & Loyalty Management Responsible gaming and personal aspects of marketing, including marketing message and campaigns in support of acquiring, engaging, & retaining players.

Bonusing & Promotions A suite of creative bonusing & promotion options that can be customized for the desired player experience (ie: Free Play, Points Promotions, etc).

Gaming Analytics Player activity including predictive analytics and gaming floor optimization.

Mobile Player Experience Enables casino player functions such as mobile wallet, digital player card, promotions and offers on account, etc through a player's mobile device.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

OASIS 360™ Reviews

Feels old, locks up, bad reporting methods.

Likeliness to Recommend

Pros

Cons

Chris A.

Easy to use but, hard to get all info in one spot.

Likeliness to Recommend

Pros

Cons

Don M.

last page hard to understand

Likeliness to Recommend

Pros

Feature Ratings

Credit & Collections

Slot Management, Accounting & Reporting

Slot Floor Management

Cage & Vault

Display Management

Multi Site Support

Cashless

Marketing & Loyalty Management

Bonusing & Promotions

Gaming Analytics

Mobile Player Experience

Vendor Capability Ratings

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization