NinjaOne

NinjaOne Platform

Composite Score

8.2 /10

CX Score

8.6 /10

29 Reviews Write a Review

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What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details

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Awards & Recognition

NinjaOne Platform won the following awards in the Remote Monitoring and Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Saves Time
Client Friendly Policies
Fair

Feature Ratings

Average 80

Remote Control

Patch Management

Real User Monitoring

Remote NOC, SOC, Helpdesk Integration

Mobile Device Management

Anti Malware Signature Detection

Endpoint Backup

Process Automation

Network Management

Support for IoT Devices

Discovery

Vendor Capability Ratings

Average 83

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Customization

Also Featured in...

Patch Management

Score 8.4

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Remote Support

Score 8.2

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NinjaOne Platform Reviews

Zackery R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Easy to manage a lot of endpoints all in one place

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Ability to use not one, but 2 different remote access platforms

What is your favorite aspect of this product?

Ease of patch management for desktop and servers

What do you dislike most about this product?

I cant update common patch alerts on the org level

What recommendations would you give to someone considering this product?

Allowing updates to patching/alerts via the org level to endpoints sharing the same alert.

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

Sean K.

Role: Information Technology
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Great Sales Experience, Simple Implementation.

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

In my experience, NinjaRMM simplifies Remote Management and Maintenance quite a bit, when compared to other products/services from other Vendors. For those in need of a core set of features without all the fluff and countless unneeded features, NinjaRMM provides exactly that. It's a reasonably priced product which provides exactly what an organization of my size needs, and comes with a support staff second to none.

What is your favorite aspect of this product?

As a one-man IT Team, I find NinjaRMM to provide many benefits. I'm able to keep an eye on every facet of my IT operation and ensure all systems are performing optimally which allows me to focus on other, more important issues. The ability to schedule the execution of custom scripts and create policies to handle mundane tasks is huge for me and allows me to focus my efforts on-site, where and when I am needed most.

What do you dislike most about this product?

At this time the only complaint I have is with regard to the lack of ability to manually deploy the Splashtop agent, and Bitdefender. Both are installed using an automated deployment process which works wonderfully, but does not allow for individual system installations using a manual process.

What recommendations would you give to someone considering this product?

Give it a shot. The trial is free and the staff at NinjaRMM is available to assist and answer questions every step of the journey. You won't be sorry! I guarantee it!

Pros

Continually Improving Product
Enables Productivity
Saves Time
Respectful

Bill H.

Role: Information Technology
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

A must have tool with Swiss Army Knife features.

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

A huge difference was the inclusion of Teamviewer or Splashtop abilities, which reduced our spend on remote access costs to the point that it paid for itself- and that's before considering the inventory management and patching.

What is your favorite aspect of this product?

Remote access for support and for my users to access their desktops from home.

What do you dislike most about this product?

When Teamviewer changed heir licensing methods it sometimes is challenging to be able to connect easily.

What recommendations would you give to someone considering this product?

Use it everyday to keep an eye on unis that need patching or maybe running unsanctioned software.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

NinjaOne Platform Ratings

93 Likeliness to Recommend

1 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Discovery Automated discovery and identification of devices and associated applications on the network.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Patch Management

Remote Support

NinjaOne Platform Reviews

Zackery R.

Easy to manage a lot of endpoints all in one place

Likeliness to Recommend

Pros

Sean K.

Great Sales Experience, Simple Implementation.

Likeliness to Recommend

Pros

Bill H.

A must have tool with Swiss Army Knife features.

Likeliness to Recommend

Pros

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Feature Ratings

Remote Control

Patch Management

Real User Monitoring

Remote NOC, SOC, Helpdesk Integration

Mobile Device Management

Anti Malware Signature Detection

Endpoint Backup

Process Automation

Network Management

Support for IoT Devices

Discovery

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Customization