NinjaOne

NinjaOne Platform

8.2 /10

26 Reviews Write a Review

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What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs.

Company Details

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Awards & Recognition

NinjaOne Platform won the following awards in the Remote Monitoring and Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

92 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Saves Time
Client Friendly Policies
Fair

Feature Ratings

Average 81

Patch Management

Remote Control

Real User Monitoring

Network Management

Mobile Device Management

Support for IoT Devices

Anti Malware Signature Detection

Remote NOC, SOC, Helpdesk Integration

Process Automation

Discovery

Endpoint Backup

Vendor Capability Ratings

Average 83

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Also Featured in...

Patch Management

Score 8.2

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Remote Support

Score 8.2

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NinjaOne Platform Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Patch Management made easy by Ninjaone automaton

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Trustworthy
Effective Service
Client Friendly Policies

Joshua D.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to use, at a great price.

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

As a small shop, this gives us everything we need without having extra “bells and whistles” and at a great price.

What is your favorite aspect of this product?

Constant monitoring of devices.

What do you dislike most about this product?

Nothing I dislike. I am just waiting for them to implement their software repository.

What recommendations would you give to someone considering this product?

Definitely give it a try, especially if you are a small or medium sized business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shahid a.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

An amazing RMM, patch management software

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Ninja one is easy to setup and it has incredible feature sets with high performance of patch management to deployment.

What is your favorite aspect of this product?

There customer support is highly plus point for the ninja one which is so responsive and equally knowledgeable.

What do you dislike most about this product?

Sometimes the patches will not update or synchronize to the windows and providing a dark mode will increase user intuitiveness.

What recommendations would you give to someone considering this product?

This is the best and amazing software for patch management, Remote monitoring management, deployment. It is easy to setup and easy to use which as a centralized categorized dashboard. It's customer support is the best which clears your queries and helps you understanding it easily.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

NinjaOne Platform Ratings

92 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Discovery Automated discovery and identification of devices and associated applications on the network.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Patch Management

Remote Support

NinjaOne Platform Reviews

Patch Management made easy by Ninjaone automaton

Likeliness to Recommend

Pros

Joshua D.

Easy to use, at a great price.

Likeliness to Recommend

Pros

Shahid a.

An amazing RMM, patch management software

Likeliness to Recommend

Pros

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Feature Ratings

Patch Management

Remote Control

Real User Monitoring

Network Management

Mobile Device Management

Support for IoT Devices

Anti Malware Signature Detection

Remote NOC, SOC, Helpdesk Integration

Process Automation

Discovery

Endpoint Backup

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of Implementation

Availability and Quality of Training

Ease of Customization