What is NinjaOne Platform?
NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
2
Since last award
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Web & Desktop Conferencing
Audit Management
Real User Monitoring
Remote Support
Attended and Unattended Remote Access
Discovery
Augmented Reality Remote Assistance
Role-Based Access Controls
Intelligence Reports
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Vendor Support
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Also Featured in...
NinjaOne Platform Reviews
Kelsea C.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2023
NinjaOne is one of the best remote management tool
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Most features of NinjaONE require no configuration because to its simple design. Over the years, we've utilized various RMMs, most of which are too complicated to configure. Our satisfaction with NinjaOne much exceeds that of any other RMM we've tried.
What is your favorite aspect of this product?
Access to mission-critical information is straightforward, user ticket reporting is simple, remote access to servers is straightforward, and file backups appear to be doing their job. Once the client has been installed on the distant machine, NinjaOne makes it simple to administer its settings. Facilitates remote Windows upgrades and app installations.
What do you dislike most about this product?
In my experience, the Ninja portal does not list all of a computer's installed programs. The software inventory does not reflect the presence of programs installed in the user's home directory.
What recommendations would you give to someone considering this product?
It's quite helpful for debugging, keeping track of warranties, and deciding whether or not to trash a computer by keeping track of numerous critical facts about our clients' devices.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Matthew C.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Aug 2023
Remote device monitoring and operations are great
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
I appreciate how straightforward it is to use and comprehend. The user interface is uncomplicated and easy to navigate, making it possible to quickly get the information you require.
What is your favorite aspect of this product?
NinjaOne makes it simple for us to monitor the status of the devices under our care. Keeping tabs on device status and doing remote maintenance has never been simpler. Ninja helps me save time on repetitive tasks and provides useful data about the health of my gadgets.
What do you dislike most about this product?
The most difficult part is definitely reporting. It would be very useful to be able to generate a report detailing all unencrypted or software-installed computers.
What recommendations would you give to someone considering this product?
Helps us keep tabs on the machinery under our care and ensures that our equipment is always in tip-top shape. We can now concentrate less on whether or not our machinery is performing up to par and more on expanding our firm.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Saves Time
Please tell us why you think this review should be flagged.
Jerica G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Controlled updates and simple remote support
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
The quick response time of the technical support staff. The developers are informed of the problems and given the opportunity to address them. If I look back at the previous RMM and compare it to this one, I fear that there will be tickets that are still open years later.
What is your favorite aspect of this product?
Time is saved by being able to see which of our endpoints are experiencing problems. It's great that you can quickly see what fraction of your endpoints don't have the latest security patches installed. Using specialized scripting to keep an eye out for problems has been invaluable and has opened up a world of customization possibilities. Ninja is excellent at automating repetitive tasks.
What do you dislike most about this product?
Not all of the search and reporting options are available just yet. The most obvious case of this is looking for a report that can be filtered and searched. For instance, we regularly receive requests for software inventories, but there is currently no convenient way to obtain a standardized, error-free compilation of this information from a client-level perspective.
What recommendations would you give to someone considering this product?
The dedicated account manager is a great perk. When we have a problem, she is really good in driving quick answers for us, and she is constantly reaching out to us, keeping us updated, and involving us in new features.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Fair
Please tell us why you think this review should be flagged.
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