What is NinjaOne Platform?
NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
2
Since last award
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Web & Desktop Conferencing
Audit Management
Real User Monitoring
Remote Support
Attended and Unattended Remote Access
Discovery
Augmented Reality Remote Assistance
Role-Based Access Controls
Intelligence Reports
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Vendor Support
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
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NinjaOne Platform Reviews
Jonah M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
NinjaOne is an amazing remote monitoring tool.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne is a robust platform that has drastically changed the way I give IT services to my clients. With Ninja, I can put all of my IT tools and management under one roof, making it exceedingly simple to keep track of all of my servers and workstations. Their support team is OUTSTANDING, providing prompt and useful responses to my inquiries. My account manager calls me personally to go through any issues and make sure everything is working smoothly. I particularly like how it may give a centralized platform for remote monitoring and management for enterprises.
What is your favorite aspect of this product?
My favorite element of Ninja One is the product’s community. The integrations are fantastic, the customer support is outstanding, and the Discord community is active and well. The company’s development of this product is truly transparent. This attracts my interest not only in the product but also in how I might use their integrations to better serve my organization. I truly like how effective the stuff is. It meets all of my RMM requirements, and interacting with their team is always a pleasure. They value customer feedback, as the product is continually evolving and improving.
What do you dislike most about this product?
While I appreciate the interface’s simplicity, particularly for RMM reasons, I believe there is space to improve the ticketing component. A smoother method for updating third-party apps would also be good, as I occasionally need to intervene manually.
What recommendations would you give to someone considering this product?
NinjaRMM provides a comprehensive remote monitoring and management solution that streamlines IT operations. Its benefits include real-time network health analytics, proactive issue resolution, and quick software deployment. The platform improves security by integrating patch management and antivirus software. Centralized control streamlines device management while increasing productivity. Customizable notifications provide rapid responses to key occurrences. Its reporting and analytics make data-driven decisions easier. Overall, this all-in-one solution improves operational efficiency, decreases downtime, and improves overall IT infrastructur
Pros
- Continually Improving Product
- Performance Enhancing
- Caring
- Respectful
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Pooran C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Fantastic product
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Implementing, updating, and overseeing applications across multiple endpoints helps streamline the onboarding process, enhances support, and bolsters endpoint security. By identifying alterations in endpoint health and performance, you can generate alerts and tickets with detailed context, enabling proactive management.
What is your favorite aspect of this product?
NinjaOne is a remarkable remote monitoring tool that consolidates all IT tools and management functions in one place, greatly simplifying server and workstation tracking.
What do you dislike most about this product?
Occasional system interruptions requiring a restart can be inconvenient.
What recommendations would you give to someone considering this product?
NinjaOne is a remote support tool designed to enhance productivity, mitigate risk, and decrease IT expenses. While praised for its lightweight nature, user-friendly interface, and robust security, some users have reported issues with speed, navigation difficulties, and glitches in the mobile application
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Brian C.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
Very well designed, and very user-friendly.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
The interface is straightforward and effective in its intended purpose. In general, the onboarding process was straightforward, and the crew was quick to answer any questions or fill in any blanks. We've tried a number of different systems over the years, including Solarwinds, Automate, Pulseway, and Naverisk, and this one is by far the simplest and most dependable. You should attempt Ninja unless you are locked into a different ecosystem.
What is your favorite aspect of this product?
It's ideal for a business of modest size. The UI is well designed and intuitive. Patch management, the ability to employ a variety of remote administration tools, and integrated community conversations and tutorials all contribute to the system's attractive feature set.
What do you dislike most about this product?
Customers first misinterpret it as a plaything due to the name, however this misconception is quickly dispelled. There are some oddities with automation and scripting, but the support crew is excellent at addressing them. It can be difficult to navigate the admin panel's menus, but you won't be doing much work there. It's TV's fault that the TeamViewer integration isn't more reliable. As a fallback, you have Screenconnect.
What recommendations would you give to someone considering this product?
Implementing NinjaOne couldn't be simpler; it's a fantastic product. Our business really benefits from it. We rely heavily on it as a tool for assisting customers with their devices. We now base our interactions with staff on this principle. The cost-effectiveness of NinjaOne is superb. It's a fantastic option because it saves money while still doing its job. This RMM tool is ideal if you're on the market for one.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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