NinjaOne

NinjaOne Platform

Composite Score

8.2 /10

CX Score

8.6 /10

29 Reviews Write a Review

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What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details

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Awards & Recognition

NinjaOne Platform won the following awards in the Remote Monitoring and Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Saves Time
Client Friendly Policies
Fair

Feature Ratings

Average 80

Remote Control

Patch Management

Real User Monitoring

Remote NOC, SOC, Helpdesk Integration

Mobile Device Management

Anti Malware Signature Detection

Endpoint Backup

Process Automation

Network Management

Support for IoT Devices

Discovery

Vendor Capability Ratings

Average 83

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Customization

Also Featured in...

Remote Support

Score 8.2

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Patch Management

Score 8.2

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NinjaOne Platform Reviews

Anupam M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

"The best RMM at an unbelievable price".

Likeliness to Recommend

8 /10

What differentiates NinjaOne Platform from other similar products?

There are several applications for this product. I'm genuinely astounded. I've tried various 'RMM' and have a lot of Group Policies! But this is incredible. Everything is in working order. It's simple, quick, and effective. I was hoped the rumours that one engineer could control hundreds of PCs were true - and they were! In addition, I submitted a feature request, and AJ - the VP of Product Development - responded within hours, stating that the functionality currently existed and demonstrating how to utilise it!

What is your favorite aspect of this product?

Ninja RMM has been installed in my environment for several months and has yet to disappoint me. We wanted a device that could patch endpoints that only connect to our network once in a while, and this was the perfect fit. It's simple to use and doesn't have any superfluous features. The remote connection to PowerShell or the command line is one of my favourite features. Their customer service is great, and new features are added on a regular basis.

What do you dislike most about this product?

There's nothing bad to say about it; it's absolutely fantastic.

What recommendations would you give to someone considering this product?

When looking for a suitable RMM, find the correct fit. Among all the games I tested, Ninja was by far the best. I needed something that was simple to use. Ninja has a lot of promise in the future, and I'm hoping that the changes I anticipate to see will validate my decision to stick with it.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Effective Service

Ashu K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

"A simple-to-use, extremely functional RMM"

Likeliness to Recommend

8 /10

What differentiates NinjaOne Platform from other similar products?

The interface is simple to use, and the layout is intuitive. Ninja was simple to learn and master. I liked how RDP and AV were combined. 5 scripting languages are supported. Patch Administration.

What is your favorite aspect of this product?

Ninja RMM's Platform! The user interface is really simple to use. You can tell the Ninja team spent a lot of time and thinking into it. The dashboard's capacity to display all controlled systems is unparalleled. More importantly, you must be able to act on those systems in a very intuitive manner. Automation, software deployment, and the list goes on and on!

What do you dislike most about this product?

The only issue I can think of is that there doesn't appear to be a method to remote control into endpoints that aren't handled by Ninja, such as Connectwise control. Everything else meets or above our expectations.

What recommendations would you give to someone considering this product?

The two things I didn't like were our early troubles with TeamViewer integration (which was resolved by switching to Splashtop, and we haven't had any problems since) and the lack of a built-in ability to remove a Windows update across all devices. Given Windows' recent instabilities, I feel this would be a wonderful feature that would save a lot of effort.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

Jordan S.

Role: Vendor Management
Industry: Telecommunications
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted May 2021

It is an easy to use product with remarkable

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Its a higher quality product thats not offered by others.

What is your favorite aspect of this product?

The quality and reliability it gives while using the product.

What do you dislike most about this product?

To be honest there wasn't nothing that was dislike by me about this product.

What recommendations would you give to someone considering this product?

That is money well spent and that they'll won't be disappointed using it.

Pros

Helps Innovate
Continually Improving Product
Altruistic
Generous Negotitation

NinjaOne Platform

What is NinjaOne Platform?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

NinjaOne Platform Ratings

93 Likeliness to Recommend

1 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Discovery Automated discovery and identification of devices and associated applications on the network.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Support

Patch Management

NinjaOne Platform Reviews

Anupam M.

"The best RMM at an unbelievable price".

Likeliness to Recommend

Pros

Ashu K.

"A simple-to-use, extremely functional RMM"

Likeliness to Recommend

Pros

Jordan S.

It is an easy to use product with remarkable

Likeliness to Recommend

Pros

Most Popular NinjaOne Platform Comparisons

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Feature Ratings

Remote Control

Patch Management

Real User Monitoring

Remote NOC, SOC, Helpdesk Integration

Mobile Device Management

Anti Malware Signature Detection

Endpoint Backup

Process Automation

Network Management

Support for IoT Devices

Discovery

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Customization