NinjaOne

NinjaOne Platform

Composite Score

8.2 /10

CX Score

8.4 /10

19 Reviews Write a Review

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What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details

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NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

0% Negative

5% Neutral

95% Positive

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Feature Ratings

Average 84

Deployment

Automation

Management Console

Third Party Application Patching

Assessment

Notifications

Approval Process

Testing

Validation

Scheduling

Reporting

Vendor Capability Ratings

Average 84

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

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Remote Support

Score 8.2

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Remote Monitoring and Management

Score 8.2

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NinjaOne Platform Reviews

Trevor J.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

It's the ease of use and quickness.

What is your favorite aspect of this product?

It's GUI is simple and fast for even new users.

What do you dislike most about this product?

Not much really.

What recommendations would you give to someone considering this product?

If you a leaving a MSP, this is for you.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Jorge D.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Very effective, responsive, practical.

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Very practical and allow us to service multiple clients, easily.

What is your favorite aspect of this product?

Clean, practical, effective

What do you dislike most about this product?

The reporting needs improving.

What recommendations would you give to someone considering this product?

It's very effective to run scripts, install/remove SW, getting basic info, remote console, etc. It has good integrations but it doesn't allow me to integrate it with whatever I would want.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

NinjaOne Platform Ratings

92 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Deployment Wide deployment of patches to targeted systems​.

Automation Automation of patch deployment, including the deployment and installation processes.

Management Console A single console that allows the management of the entire patch management process​.

Third Party Application Patching Patching of third party applications in addition to systems.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Notifications Alerts on the availability of patches.

Approval Process Ability to provide approval for the release and deployment of patches​.

Testing Logging of test results, in preparation for approval.

Validation Validation (manual or automated) of patch installation success.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Reporting Automation of patch deployment, including the deployment and installation processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Remote Support

Remote Monitoring and Management

NinjaOne Platform Reviews

Trevor J.

Fantastic Product

Likeliness to Recommend

Pros

Jorge D.

Very effective, responsive, practical.

Likeliness to Recommend

Pros

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Feature Ratings

Deployment

Automation

Management Console

Third Party Application Patching

Assessment

Notifications

Approval Process

Testing

Validation

Scheduling

Reporting

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration