NinjaOne

NinjaOne Platform

Composite Score

8.2 /10

CX Score

8.4 /10

19 Reviews Write a Review

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What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details

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NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

0% Negative

5% Neutral

95% Positive

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Feature Ratings

Average 84

Deployment

Automation

Management Console

Third Party Application Patching

Assessment

Notifications

Approval Process

Testing

Validation

Scheduling

Reporting

Vendor Capability Ratings

Average 84

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

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Remote Support

Score 8.2

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Remote Monitoring and Management

Score 8.2

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NinjaOne Platform Reviews

Mark A.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Swiss Army Knife of the IT World

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Most products do one thing well and then have a few add-ons to look like bells & whistles when in fact they are of little value. All of Ninja's core attributes are top level. They are constantly innovating, taking input from users, and creating a community, in the process.

What is your favorite aspect of this product?

I value the consolidation of features under one dashboard. I was able to retire four different software suites (remote connection, asset mgmt., ticketing, A/V) and improve on all of them in the process. Factoring in all of the other licensing costs for renewals, it turned it to a net zero proposition. In saying that, I added 10x the functionality and visibility. My account rep has been amazing as was the product specialist that led the initial onboarding.

What do you dislike most about this product?

My only issue thus far has been with Gravity Zone Bitdefender integration piece and dealing with Ninja support to resolve a Bitdefender issue. There was a bit of a disconnect that led to multiple interactions and a frustrating end-user experience.

What recommendations would you give to someone considering this product?

The overall value is the product is amazing. Automated remote (unmanaged) deployment of software was a huge value add for us along with all of the other features available. Utilize as much of the functionality as possible and make sure you take the time to have an onboarding review. Train at least one person to near expert level so you maximize your investment and ensure you are leveraging the product to its fullest.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service
Less Efficient Service

Cristiano C.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Continously improved, easy to use and reliable

Likeliness to Recommend

8 /10

What differentiates NinjaOne Platform from other similar products?

Ease of use

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Nothing i dislike

What recommendations would you give to someone considering this product?

Very nice user ibterfave

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Olaf v.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

A suplier that keeps innovating and listens.

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

They keep improving there application and have a clear path to the future and they listen to you when you come with improments you feel more like a partner then a customer that only buys a tool.

What is your favorite aspect of this product?

the patching. We have multiple customers that all need to be up to date with the latest patches. Ninja took all that work out of our hands so that we can keep ourself busy with other more fun stuff then patching.

What do you dislike most about this product?

At the moment it is the dashboard. It shows if the hardware is healthy or not but if a device is healthy but offline it turns grey and it won't be counted as healthy. That gives a wrong example of how healthy the devices are for a customer. So instead of 95% healthy it will show 65% healthy.

What recommendations would you give to someone considering this product?

Make a top 10 list of things you need and want. After that do a trial and see if you have all your points are checked. If you look for a tool that is good with patching. Is inovating and keeps adding new tools to there portfolio. Then ninja one is the correct tool for you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

NinjaOne Platform

What is NinjaOne Platform?

Company Details

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NinjaOne Platform Ratings

92 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Deployment Wide deployment of patches to targeted systems​.

Automation Automation of patch deployment, including the deployment and installation processes.

Management Console A single console that allows the management of the entire patch management process​.

Third Party Application Patching Patching of third party applications in addition to systems.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Notifications Alerts on the availability of patches.

Approval Process Ability to provide approval for the release and deployment of patches​.

Testing Logging of test results, in preparation for approval.

Validation Validation (manual or automated) of patch installation success.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Reporting Automation of patch deployment, including the deployment and installation processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Remote Support

Remote Monitoring and Management

NinjaOne Platform Reviews

Mark A.

Swiss Army Knife of the IT World

Likeliness to Recommend

Pros

Cons

Cristiano C.

Continously improved, easy to use and reliable

Likeliness to Recommend

Pros

Olaf v.

A suplier that keeps innovating and listens.

Likeliness to Recommend

Pros

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Feature Ratings

Deployment

Automation

Management Console

Third Party Application Patching

Assessment

Notifications

Approval Process

Testing

Validation

Scheduling

Reporting

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration