Nimble Customer Reviews 2024

Nimble

Composite Score

8.2 /10

CX Score

8.6 /10

70 Reviews Write a Review

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What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

Company Details

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

5 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

1% Negative

4% Neutral

95% Positive

Pros

Saves Time
Helps Innovate
Trustworthy
Efficient Service

Feature Ratings

Average 83

Collaboration

Account and Contact Management

Lead Management

Sales Management

Analytics and Reporting

Telephony and Call Center Management

Marketing Management

Activity and Workflow Management

Customer Service Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Nimble Reviews

Manali D.

Role: Human Resources
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

FABULOUS PRODUCT

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Nimble offers a user-friendly interface and intuitive workflow, making it easy for businesses like ours to adopt and utilize the platform without extensive training or technical expertise and this sets it apart from other similar products.

What is your favorite aspect of this product?

My favourite aspect is that Nimble provides a unified view of contacts by aggregating information from various sources, including email, social media profiles, and CRM records.

What do you dislike most about this product?

Cost scalability as the business grows is what I dislike about this product.

What recommendations would you give to someone considering this product?

Yes should go for it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Mike W.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Focuses on relationships first. Saves keystrokes.

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Nimble works like you think. If people are primary for you, you'll love Nimble. Everything in the interface, the workflows, and the semi-automated data entry (e.g., look up LinkedIn and social profiles) saves time and makes it easier to manage relationships.

What is your favorite aspect of this product?

Prospector, the tool that auto-populates much of a brand new contact's info (from wherever you happen to be online at the time).

What do you dislike most about this product?

It doesn't pick up the phone and make calls for me ;-)

What recommendations would you give to someone considering this product?

Sketch out how you want to work on paper (or a whiteboard) before you start. I'd make this recommendation for any product.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Cons

Less Generous

Yevheniia B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

A competent and highly effective CRM option

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Nimble has become the most valuable resource we have for keeping our email contacts and other platforms synchronized and streamlined.

What is your favorite aspect of this product?

Nimble is vital in our organization for connecting with customers, I love how easily contacts are imported into the CRM and how simple it is to integrate with other applications used on a daily basis. It has an easy to use user interface that is packed with features for email marketing, live chat, ad management, and more. The job Nimble does in storing data and providing visuals of our customers and the people we need to contact has been impeccable; we made a wise decision in acquiring this great CRM tool.

What do you dislike most about this product?

One of the very few things that are unfavorable when referring to Nimble is its price, it is a bit pricey, yes, but worth every penny invested. It could also have more marketing automation options, it would add great value to such an excellent product.

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Nimble

What is Nimble?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Nimble Ratings

87 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Nimble?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Nimble Reviews

Manali D.

FABULOUS PRODUCT

Likeliness to Recommend

Pros

Mike W.

Focuses on relationships first. Saves keystrokes.

Likeliness to Recommend

Pros

Cons

Yevheniia B.

A competent and highly effective CRM option

Likeliness to Recommend

Pros

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1
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Feature Ratings

Collaboration

Account and Contact Management

Lead Management

Sales Management

Analytics and Reporting

Telephony and Call Center Management

Marketing Management

Activity and Workflow Management

Customer Service Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support