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Nimble

Nimble

Composite Score
8.2 /10
CX Score
8.6 /10
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Category
Nimble
8.2 /10

What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

1% Negative
4% Neutral
95% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Collaboration

87

Account and Contact Management

85

Lead Management

84

Sales Management

84

Analytics and Reporting

84

Telephony and Call Center Management

81

Marketing Management

81

Activity and Workflow Management

81

Customer Service Management

81

Quote Contract and Proposal

78

Mobile

75

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Product Strategy and Rate of Improvement

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of IT Administration

82

Ease of Customization

82

Availability and Quality of Training

82

Ease of Data Integration

81

Breadth of Features

80

Vendor Support

78

Nimble Reviews

Suzen M.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

CRM has become convenient with Nimble.

Likeliness to Recommend

9 /10

What differentiates Nimble from other similar products?

Managing Customer Relations is very much more comfortable with the Nimble tool. When this world is moving faster, things are becoming difficult to be managed and at such a moment, having a tool to help you in your business is not lesser than a blessing. Multiple options to manage and arrange customer contact history easily. We can look for the history of our potential customers It provides customer profiles and we can manage contacts and Pipeline management is good too.

What is your favorite aspect of this product?

A very much helping tool and time-saving as it has made customer relation management easy. Categorizing contacts is quite easier now. Moreover, its Pipeline management and Alert features are other favorites too. It provides ease of sharing contacts anywhere anytime. There are multiple benefits that are helping us in multiple ways.

What do you dislike most about this product?

On some points the charges are unfair. Customer support service is much lazy as our experience. The interface could have been a bit more user-friendly. The accuracy of scanning is plausible but it takes much time.

What recommendations would you give to someone considering this product?

Without any doubt or misguidance, our team can make sure to anyone about the management of this tool for even a massive number of customers. Sharing the contacts in a faster way is pretty nice and anyone can get happy with this tool and with its overall performance but the presence of a few bugs is frustrating. I would recommend it to all those who value their clients.

Pros

  • Enables Productivity
  • Unique Features
  • Effective Service
  • Caring

Jason M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Complete and effective CRM tool

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

The arrival of Nimble to our work environment has been accompanied by a much simpler, organized, and above all effective way of working our CRM, since then. We have benefited from its functions to collect, store and manage customer information frequently to keep our database updated, follow up with potential customers, improve interaction with customers, among other things, to strengthen personal and commercial relationships and generate business opportunities. The integration of Nimble with other tools, especially with Microsoft Office, has helped us to take better advantage of the resources we have and be more productive.I love how intuitiv

What is your favorite aspect of this product?

I love how intuitive and navigable the user interface of this CRM is, which is not easy to find nowadays, and its functions are tailored to the needs of our organization. Nimble provides our team with effective operations when capturing and managing customer information while helping us to improve the interaction with them to ensure good personal and business relationships. I like everything about Nimble. However, it is fair and necessary to highlight its integration with many third-party tools, email platforms, and even social networks.

What do you dislike most about this product?

The level of complexity to migrate contact data to Nimble is relatively high; at least for us, it took us a while we had to go to the support team to do it.

What recommendations would you give to someone considering this product?

It is worth giving this CRM software a chance, it is one of the most powerful on the market, and it is incredibly affordable compared to others. Its user interface is user-friendly; functionally, it is excellent and can be integrated with many other tools.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Sergey G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Nimble is the best CRM solution we have used

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Nimble is a fantastic CRM tool; we have benefited as an organization because of its many goodies. Since its implementation, it has had a tremendous performance. Thanks to its many functions and tools, we have had no problems providing attention and answers to our customers without neglecting the other activities carried out in the organization. The CRM is fantastic; it is practically impossible to leave conversations and customer requests unanswered.

What is your favorite aspect of this product?

In my organization, Nimble is used as our default CRM to generate and maintain our leads. The UI of this application is friendly and integrates practical tools and functions to provide a better interaction with our customers and better attention to them through different web channels, messaging, and email. I liked it a lot, and it has had an outstanding performance since its implementation.

What do you dislike most about this product?

The web application does not work as efficiently as the desktop application, and, in my opinion, it is expensive but worthwhile software.

What recommendations would you give to someone considering this product?

Highly recommended, it is a worthwhile investment. Its operability in our work environment has provided positive results, it is not difficult to use at all, and its customer service is attentive and responsive.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service

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