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Nimble

Nimble

Composite Score
8.2 /10
CX Score
8.6 /10
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Category
Nimble
8.2 /10

What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

1% Negative
4% Neutral
95% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Collaboration

87

Account and Contact Management

85

Lead Management

84

Sales Management

84

Analytics and Reporting

84

Telephony and Call Center Management

81

Marketing Management

81

Activity and Workflow Management

81

Customer Service Management

81

Quote Contract and Proposal

78

Mobile

75

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Product Strategy and Rate of Improvement

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of IT Administration

82

Ease of Customization

82

Availability and Quality of Training

82

Ease of Data Integration

81

Breadth of Features

80

Vendor Support

78

Nimble Reviews

Mareli B.

  • Role: Consultant
  • Industry: Recreation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Nimble is an excellent application for CRM.

Likeliness to Recommend

7 /10

What differentiates Nimble from other similar products?

The Nimble mobile offers you a good style of remarkable options and advantages. It comes with everything you wish to design and execute your own company procedures. There’s a great deal of room for error when you enter information, however once you’ve got done it, you only need to check that it a few times to confirm it’s right. Since some states in our community are way apart, data can be stored in a very single location and tracked easily.

What is your favorite aspect of this product?

It is fast access, I can use it from my mobile or from my computer. It’s a wonderful CRM manager that gives fabulous tools to do our work better each day, automating our work appointments through a calendar, contact management, as well because the visualization of communication history and email in conjuntion with varied social networks to be ready to check them even while inside Nimble. It’ potential to make the client database, mechanically manage potential customers and perform excellent email marketing, with this we streamline our sales and add a plus to all our work.

What do you dislike most about this product?

Another huge gripe I have with Nimble is the lack of dedicated cross-work, but the mark and promotion application process handle this very well. No issues have arisen so far.

What recommendations would you give to someone considering this product?

Nimble is well-suited for businesses that need their customers to form every single human interaction in their database. It’s helpful in forming relationships, distinguishing mistakes, and settling disputes.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Saves Time

Casndra M.

  • Role: Public Sector
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Nimble! An excellent CRM.

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

Nimble can save a decent quantity of time in information management. You’ll be able to quickly add customers/users to the application and add/schedule notes, follow-ups, meetings, etcetera also attainable to email customers among the application. Integrated tools like email promoting, automatic marketing (ACT-On), QuickBooks are also extremely great. Huge verity of functionality. You’ll be able to simply navigate through the database. What’ also straightforward is adding new candidates and corporations to the CRM. Its very easy to use and we are able to customise it with codes/tags to suit our business easily.

What is your favorite aspect of this product?

It helps me to possess a wonderful performance in event monitoring, market analysis, and everything involving digital marketing. I’m additionally happy with the companionship that I will do with this program and social media management. It’s a awfully comfortable price that helps us to invest without the necessity to consult budget. Task panel permits organized management of daily work. Notification tool that is a reminder of necessary details. Possibility of software system integrity with third-party products.

What do you dislike most about this product?

Graphical user interface with unergonomic style and structure, especially once operating different tasks at the same time. Lacks contact fast access function that may enable easier access to frequent customers, having to search for them from the whole database. It doesn’t have tools for designing operating models.

What recommendations would you give to someone considering this product?

It’s impressive; you’ll ne’er find a program like this anywhere. I consider it the most effective software to offer a high-quality service in monitoring social networks and customers; also, the campaigns can assist you to spread all the advertising catalogs you have.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Duncan-J L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Nimble is a very well-known CRM application.

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

Very simple to use and relationship-based CRM software system that is very accepted by the employees of the organization. Its easy and increased integrations with alternative software are the simplest part. It conjointly integrates with Gmail, MS Outlook, and other social networks too. It’ useful for client history management and pursuit the inputs. It also helps in managing and watching the team performance and their activities.

What is your favorite aspect of this product?

Nimble is straightforward to access; its interface is intuitive and very intuitive and very economical to find the tools. We work on email marketing, social media, and campaign observation projects regularly. It’s well known worldwide and contains a long track record. I really like that Nimble searches for social profiles after I add a brand new contact. It makes it really easy to keep up with their LinkedIn activity. I conjointly love the stay in reality feature that enables me to calendar contact points and not miss out on a attainable connection. And also the cluster email is awesome! This app is really easy to find out and implement.

What do you dislike most about this product?

I haven’t figured out a way to use the Lead pipeline so it displays on my home screen. We don’t really track lead opportunities most as project opportunities and I’d prefer to be ready to track those in Nimble so we will report to our customers.

What recommendations would you give to someone considering this product?

For CRM management and records of consumers and even staff-related activities, this tool works sort of a charm. Its dashboard compiles every single piece of information which is employed for managerial decisions. It helps in pursuing the activities and managing the sales staff. Its MIS reports will be shared easily.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Saves Time

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