Nimble Customer Reviews 2025 | SoftwareReviews

Nimble

Composite Score

8.5 /10

CX Score

8.8 /10

94 Reviews Write a Review

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What is Nimble?

Nimble is an engagement platform that helps small and midsize businesses capture leads, nurture relationships, and build meaningful connections at every stage. It automatically generates rich customer profiles and tracks interaction histories from contact lists and email conversations. With features like deal tracking, tasks, alerts, and email marketing, Nimble ensures businesses stay connected with leads and customers. Designed for the whole team, not just sales, the platform fosters seamless collaboration and effective relationship-building across all departments.

Company Details

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 87%
Conflict Resolution:: 88%
Strategy & Innovation:: 86%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

0% Negative

16% Neutral

84% Positive

Pros

Respectful
Fair
Enables Productivity
Friendly Negotiation

Feature Ratings

Average 79

Account and Contact Management

Collaboration

Sales Management

Customer Service Management

Lead Management

Telephony and Call Center Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Average 78

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Quality of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Nimble Reviews

Charlotte A.

Role: Industry Specific Role
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Easy to use and good for small-medium sized biz.

Likeliness to Recommend

6 /10

What differentiates Nimble from other similar products?

The quick and knowledgeable customer service/tech help people when I message them.

What is your favorite aspect of this product?

The pipeline views.

What do you dislike most about this product?

The info it pulls for things like contact address/phone etc. are not reliable and it often imports incorrect social links for the wrong contact into another contacts record.

What recommendations would you give to someone considering this product?

Take the time to really learn it and you'll be able to get a lot out of it.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Caring

Cons

Security Frustrates
Commodity Features
Less Reliable

Theresa O.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Simple to Use. Adaptable to What I Need.

Likeliness to Recommend

9 /10

What differentiates Nimble from other similar products?

Ease of use. Robust. Adaptable to most any industry.

What is your favorite aspect of this product?

That it doesn't allow anything to fall through the cracks!

What do you dislike most about this product?

That while emails sync up, it often times doesn't happen immediately. Further, I can't begin to count the number of times I've had go in and figure out how to re-sync my email after receiving alerts when I first log in that syncing of certain functions is not happening.

What recommendations would you give to someone considering this product?

Do your due diligence. Compare functionality and pricing with other CRMs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service

Enrico C.

Role: C-Level
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

great product that works for me

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

ease of use and simplicity

What is your favorite aspect of this product?

stability, integrity

What do you dislike most about this product?

sometimes I compare with other products and then I always prefer Nimble

What recommendations would you give to someone considering this product?

If you are looking for an essential, easy to use and progressively growing product, choose Nimble

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Efficient Service
Less Effective Service

Nimble

What is Nimble?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Nimble Ratings

86 Likeliness to Recommend

1 Since last award

99 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Nimble?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Nimble Reviews

Charlotte A.

Easy to use and good for small-medium sized biz.

Likeliness to Recommend

Pros

Cons

Theresa O.

Simple to Use. Adaptable to What I Need.

Likeliness to Recommend

Pros

Cons

Enrico C.

great product that works for me

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Account and Contact Management

Collaboration

Sales Management

Customer Service Management

Lead Management

Telephony and Call Center Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Quality of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization