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Nimble

Nimble

Composite Score
8.5 /10
CX Score
8.8 /10
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Category
Nimble
8.5 /10

What is Nimble?

Nimble is an engagement platform that helps small and midsize businesses capture leads, nurture relationships, and build meaningful connections at every stage. It automatically generates rich customer profiles and tracks interaction histories from contact lists and email conversations. With features like deal tracking, tasks, alerts, and email marketing, Nimble ensures businesses stay connected with leads and customers. Designed for the whole team, not just sales, the platform fosters seamless collaboration and effective relationship-building across all departments.

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
87%
Negotiation and Contract:
87%
Conflict Resolution:
88%
Strategy & Innovation:
86%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

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0% Negative
16% Neutral
84% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 79

Account and Contact Management

85

Collaboration

84

Sales Management

82

Customer Service Management

81

Lead Management

80

Telephony and Call Center Management

80

Activity and Workflow Management

78

Marketing Management

77

Quote Contract and Proposal

77

Analytics and Reporting

74

Mobile

72

Vendor Capability Ratings

Average 78

Business Value Created

82

Ease of Implementation

79

Usability and Intuitiveness

79

Availability and Quality of Training

79

Ease of Data Integration

78

Breadth of Features

78

Quality of Features

77

Vendor Support

77

Ease of IT Administration

76

Product Strategy and Rate of Improvement

76

Ease of Customization

75

Nimble Reviews

Fabiana M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Nimble keeps you close to your customers

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Nimble was presented to us as one of the best CRMs on the market, in view of our customer management issues and to maintain our constant communication, Nimble has reinforced the shortcomings that our company had, optimizing our sales and service processes in a reduced time, besides allowing us to link different tools that perfectly complement who we are as a company. Nimble is incredible when it comes to managing our customer relationships.

What is your favorite aspect of this product?

Excellent pricing plan that fits perfectly with the tools it provides. It has an extensive catalog of communication templates that facilitate the relationship with customers. Nimble gives us a fairly broad overview when viewing our customers, allowing us to section them according to the type of customer, requirement or service provided, which greatly facilitates the information for our statistics.

What do you dislike most about this product?

The interface tends to be a bit difficult when you are starting in Nimble, so it is recommended to provide training to staff to avoid delays and errors. It could have more storage capacity and fluidity when trying to mobilize files or campaigns. Some applications require modifications that are not so easy to make, therefore, some integrations such as O365 should be improved.

What recommendations would you give to someone considering this product?

Nimble represents a great tool that solves many problems in the company, however, there are many aspects that could be improved based on ergonomics of its interface, they should make it a little simpler, and it is necessary to improve compatibility with third-party extensions to facilitate the work and help in the daily development of the company, the web application also leaves much to be desired compared to the desktop.

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Respectful

Adrian Eli B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Nimble: Agile and efficient CRM platform

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Nimble gives you everything you need to organize your contacts. Build relationships, find opportunities and reach your goals, it is the best email marketing tool on the market right now, it has the best scheduling and editing panels and allows us to manage in an organized way all our contacts helping us to identify leads quickly.

What is your favorite aspect of this product?

Nimble is the best for customer and business relationship management. It highlights the use of profiles for potential customers and the relationship with them in a very methodical and organized way. It is very satisfying to work with Nimble despite the high price that comes with maintaining a premium subscription. It is a tool that helps a lot in marketing, but you can also have multiple active emails organized and stored in the cloud, so you will never lose information.

What do you dislike most about this product?

In comparison, Nimble's price is high, though it makes up for everything it offers. The storage is too little for what they charge and it's annoying since we need enough space in the cloud.

What recommendations would you give to someone considering this product?

It simplifies marketing and business sales. In a short time, it helps to start generating business opportunities. It helps to establish a quick communication between customer and seller. Administrative management of cloud hosting no longer slows down. This proposal offers intelligent technology that streamlines and takes care of our maintenance tasks in the cloud, in addition to greatly improving the experience of encrypting information and working with external clouds.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

Ferason M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Nimble is the best crm we have ever used

Likeliness to Recommend

9 /10

What differentiates Nimble from other similar products?

I like this software because it is one of the most complete and simple crm we have used. It integrates very well all the programs and functions such as emails and messages through social networks. It also allows us to organize our agenda and meetings and when we enter the panel we can see in a general but orderly manner, all pending activities for the day.

What is your favorite aspect of this product?

The fact that it can be integrated with the company's social networks is a great advantage to not leave aside our customers by that means. Its task management is very easy to use and we can leave quick notes to each one to provide ideas and suggestions when executing them. What I love is that it has mobile access and I can keep up with my work even when I am out of the office.

What do you dislike most about this product?

If I had to complain about something, it would be its cost, although without a doubt the money invested has been worth it, but it could be a little high for small businesses, since with each update and tool added, it is an additional cost. Otherwise, I think it is a very useful software for everything in the work team and easy to use.

What recommendations would you give to someone considering this product?

This is a software that every company needs to keep up to date and in an orderly manner all their projects and activities, regardless of the department. Its interface is very user friendly and the staff knew how to use it almost intuitively. I recommend it to all companies, as it will make their work easier and their productivity will increase.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

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