

In Partnership With SelectHub

What is Nimble?
Nimble is an engagement platform that helps small and midsize businesses capture leads, nurture relationships, and build meaningful connections at every stage. It automatically generates rich customer profiles and tracks interaction histories from contact lists and email conversations. With features like deal tracking, tasks, alerts, and email marketing, Nimble ensures businesses stay connected with leads and customers. Designed for the whole team, not just sales, the platform fosters seamless collaboration and effective relationship-building across all departments.
Company Details
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In Partnership With SelectHub
Nimble Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Nimble.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
99 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
- Product Experience:
- 87%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 86%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nimble?
Pros
- Respectful
- Fair
- Enables Productivity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Account and Contact Management
Collaboration
Sales Management
Customer Service Management
Lead Management
Telephony and Call Center Management
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Analytics and Reporting
Mobile
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Quality of Features
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Nimble Reviews

Fabiana M.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2022
Nimble keeps you close to your customers
Likeliness to Recommend
What differentiates Nimble from other similar products?
Nimble was presented to us as one of the best CRMs on the market, in view of our customer management issues and to maintain our constant communication, Nimble has reinforced the shortcomings that our company had, optimizing our sales and service processes in a reduced time, besides allowing us to link different tools that perfectly complement who we are as a company. Nimble is incredible when it comes to managing our customer relationships.
What is your favorite aspect of this product?
Excellent pricing plan that fits perfectly with the tools it provides. It has an extensive catalog of communication templates that facilitate the relationship with customers. Nimble gives us a fairly broad overview when viewing our customers, allowing us to section them according to the type of customer, requirement or service provided, which greatly facilitates the information for our statistics.
What do you dislike most about this product?
The interface tends to be a bit difficult when you are starting in Nimble, so it is recommended to provide training to staff to avoid delays and errors. It could have more storage capacity and fluidity when trying to mobilize files or campaigns. Some applications require modifications that are not so easy to make, therefore, some integrations such as O365 should be improved.
What recommendations would you give to someone considering this product?
Nimble represents a great tool that solves many problems in the company, however, there are many aspects that could be improved based on ergonomics of its interface, they should make it a little simpler, and it is necessary to improve compatibility with third-party extensions to facilitate the work and help in the daily development of the company, the web application also leaves much to be desired compared to the desktop.
Pros
- Reliable
- Enables Productivity
- Caring
- Respectful
Please tell us why you think this review should be flagged.

Adrian Eli B.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2022
Nimble: Agile and efficient CRM platform
Likeliness to Recommend
What differentiates Nimble from other similar products?
Nimble gives you everything you need to organize your contacts. Build relationships, find opportunities and reach your goals, it is the best email marketing tool on the market right now, it has the best scheduling and editing panels and allows us to manage in an organized way all our contacts helping us to identify leads quickly.
What is your favorite aspect of this product?
Nimble is the best for customer and business relationship management. It highlights the use of profiles for potential customers and the relationship with them in a very methodical and organized way. It is very satisfying to work with Nimble despite the high price that comes with maintaining a premium subscription. It is a tool that helps a lot in marketing, but you can also have multiple active emails organized and stored in the cloud, so you will never lose information.
What do you dislike most about this product?
In comparison, Nimble's price is high, though it makes up for everything it offers. The storage is too little for what they charge and it's annoying since we need enough space in the cloud.
What recommendations would you give to someone considering this product?
It simplifies marketing and business sales. In a short time, it helps to start generating business opportunities. It helps to establish a quick communication between customer and seller. Administrative management of cloud hosting no longer slows down. This proposal offers intelligent technology that streamlines and takes care of our maintenance tasks in the cloud, in addition to greatly improving the experience of encrypting information and working with external clouds.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Caring
Please tell us why you think this review should be flagged.

Ferason M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Nimble is the best crm we have ever used
Likeliness to Recommend
What differentiates Nimble from other similar products?
I like this software because it is one of the most complete and simple crm we have used. It integrates very well all the programs and functions such as emails and messages through social networks. It also allows us to organize our agenda and meetings and when we enter the panel we can see in a general but orderly manner, all pending activities for the day.
What is your favorite aspect of this product?
The fact that it can be integrated with the company's social networks is a great advantage to not leave aside our customers by that means. Its task management is very easy to use and we can leave quick notes to each one to provide ideas and suggestions when executing them. What I love is that it has mobile access and I can keep up with my work even when I am out of the office.
What do you dislike most about this product?
If I had to complain about something, it would be its cost, although without a doubt the money invested has been worth it, but it could be a little high for small businesses, since with each update and tool added, it is an additional cost. Otherwise, I think it is a very useful software for everything in the work team and easy to use.
What recommendations would you give to someone considering this product?
This is a software that every company needs to keep up to date and in an orderly manner all their projects and activities, regardless of the department. Its interface is very user friendly and the staff knew how to use it almost intuitively. I recommend it to all companies, as it will make their work easier and their productivity will increase.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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