NICE Ltd

NICE Robotic Process Automation

Composite Score

6.7 /10

CX Score

7.2 /10

11 Reviews Write a Review

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What is NICE Robotic Process Automation?

The NICE Virtual workforce comprises software robots that are installed on back-end servers, with the capabilities to take over all the repetitive, admin driven processes facing the human workforce everyday. A variety of tasks can be executed independently without human intervention, freeing up employees to focus their attention on more valuable business priorities.

Company Details

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NICE Robotic Process Automation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NICE Robotic Process Automation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

78 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NICE Robotic Process Automation?

0% Negative

19% Neutral

81% Positive

Pros

Trustworthy
Client Friendly Policies
Fair
Altruistic

Feature Ratings

Average 67

Distributed Work

Concurrent Work

Exception Handling

Native AI

Performance Monitoring

Role-Based Access

Automation Apps

Action Logging

Sentiment Analysis

User Libraries

Real-Time Debugging

Vendor Capability Ratings

Average 68

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Ease of IT Administration

Vendor Support

Quality of Features

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

NICE Robotic Process Automation Reviews

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Oct 2020

A decent and cost effective RPA tool

Likeliness to Recommend

7 /10

Pros

Trustworthy
Inspires Innovation
Client Friendly Policies
Fair

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

NICE Robotic Process Automation

What is NICE Robotic Process Automation?

Company Details

Need Assistance?

NICE Robotic Process Automation Ratings

79 Likeliness to Recommend

78 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love NICE Robotic Process Automation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Distributed Work System is able to deploy additional bots to support overloaded bots based on process performance requirements.

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

Exception Handling Bots take specific standard actions based on unexpected conditions.

Native AI Ability to perform decision making as part of process automation

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Automation Apps Ability to automate an end to end business process that is beyond task automation

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Real-Time Debugging Identifying errors in process while bot is working.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

NICE Robotic Process Automation Reviews

A decent and cost effective RPA tool

Likeliness to Recommend

Pros

Cons

Feature Ratings

Distributed Work

Concurrent Work

Exception Handling

Native AI

Performance Monitoring

Role-Based Access

Automation Apps

Action Logging

Sentiment Analysis

User Libraries

Real-Time Debugging

Vendor Capability Ratings

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Ease of IT Administration

Vendor Support

Quality of Features

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement