NICE Ltd

NICE Robotic Process Automation

Composite Score

6.7 /10

CX Score

7.2 /10

11 Reviews Write a Review

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What is NICE Robotic Process Automation?

The NICE Virtual workforce comprises software robots that are installed on back-end servers, with the capabilities to take over all the repetitive, admin driven processes facing the human workforce everyday. A variety of tasks can be executed independently without human intervention, freeing up employees to focus their attention on more valuable business priorities.

Company Details

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NICE Robotic Process Automation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NICE Robotic Process Automation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

78 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NICE Robotic Process Automation?

0% Negative

19% Neutral

81% Positive

Pros

Trustworthy
Client Friendly Policies
Fair
Altruistic

Feature Ratings

Average 67

Distributed Work

Concurrent Work

Exception Handling

Native AI

Performance Monitoring

Role-Based Access

Automation Apps

Action Logging

Sentiment Analysis

User Libraries

Real-Time Debugging

Vendor Capability Ratings

Average 68

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Ease of IT Administration

Vendor Support

Quality of Features

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

NICE Robotic Process Automation Reviews

Rabiul A.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates NICE Robotic Process Automation from other similar products?

Nice Robotic Process Automation (RPA) Software is a widely used technology, and many people are seeking innovative, top rated software solutions with ocr, machine learning, and custom automation. Other important factors to consider when researching alternatives to NICE Robotic Process Automation include user interface and tasks. We have compiled a list of solutions that reviewers voted as the best overall alternatives and competitors to NICE Robotic Process Automation, including UiPath RPA | Robotic Process Automation, Automation Any

What is your favorite aspect of this product?

The NICE Virtual workforce comprises software robots with the capabilities to automate end-to-end processes in an unattended fashion, or support the employee directly from their desktop, in an attended fashion, when they are servicing customers over the phone or handling routine back office processes. NICE's unique Automation Finder for desktop process mining is included with NICE's attended solution, NEVA. It leverages Desktop Analytics and machine learning to accurately pinpoint the most optimal business processes to automate.

What do you dislike most about this product?

Help documentation and support is limited. UI can be better.

What recommendations would you give to someone considering this product?

the biggest lesson I've learned from using NICE is about how having certain IT software can really enhance performance, and I had never really thought of it that way. We can use the system to get through to making a sale, but I never really thought that it could actually enhance the agents' thought process, their journey, and how they speak to customers. That's been a big lesson for me. In terms of advice, be open-minded. We just told them what we would like it to do, and went out there with a bit of a blue-sky thought process: If we could have anything, what would it do? And it turned out that it could do that, and we were quite amazed.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Vendor Management
Industry: Consulting
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Amazing product

Likeliness to Recommend

9 /10

Pros

Efficient Service
Caring
Transparent
Helps Innovate

rohini m.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2021

A budget friendly RPA tool that has to evolve

Likeliness to Recommend

7 /10

What differentiates NICE Robotic Process Automation from other similar products?

->Ability to build screen elements independently that can be used in other projects which saves time ->A very tidy control room to manage and control all the robot clients and the server

What is your favorite aspect of this product?

->The presence of presentation layer where you can design custom forms to get user data which is very much useful for assisted automation ->Also the the licensing cost seems to be less when compared to Uipath and Automation anywhere

What do you dislike most about this product?

->Not easy to some one without programming language to pick up and build automation solutions ->The user interface is bit complicated a developer has to search make an effort and fetch the required functions

What recommendations would you give to someone considering this product?

If you are looking for a low cost automation solution for your low to medium level complexity processes you can try this.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

NICE Robotic Process Automation

What is NICE Robotic Process Automation?

Company Details

Need Assistance?

NICE Robotic Process Automation Ratings

79 Likeliness to Recommend

78 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love NICE Robotic Process Automation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Distributed Work System is able to deploy additional bots to support overloaded bots based on process performance requirements.

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

Exception Handling Bots take specific standard actions based on unexpected conditions.

Native AI Ability to perform decision making as part of process automation

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Automation Apps Ability to automate an end to end business process that is beyond task automation

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Real-Time Debugging Identifying errors in process while bot is working.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

NICE Robotic Process Automation Reviews

Rabiul A.

Fantastic product

Likeliness to Recommend

Pros

Amazing product

Likeliness to Recommend

Pros

rohini m.

A budget friendly RPA tool that has to evolve

Likeliness to Recommend

Pros

Cons

Feature Ratings

Distributed Work

Concurrent Work

Exception Handling

Native AI

Performance Monitoring

Role-Based Access

Automation Apps

Action Logging

Sentiment Analysis

User Libraries

Real-Time Debugging

Vendor Capability Ratings

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Ease of IT Administration

Vendor Support

Quality of Features

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement