NICE CXone Logo Award Winner Product Badge
NICE CXone Logo Award Winner Product Badge
NICE Ltd

NICE CXone

8.0 /10
Category
NICE CXone
8.0 /10

What is NICE CXone?

NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time. Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.

Company Details


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Awards & Recognition

NICE CXone won the following awards in the Contact Center as a Service - Enterprise category

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NICE CXone Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NICE CXone.

88 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NICE CXone?

9% Negative
6% Neutral
85% Positive

Pros

  • Respectful
  • Security Protects
  • Altruistic
  • Acts with Integrity

Feature Ratings

Average 86

Call Recording

90

Call Scripting and Call Flow Management

88

Contact Center Analytics

87

Multi Channel Queue Management

87

Skills Based Routing

86

Screen Prompts

86

Multi Channel Intake Integration

86

Contact Center Compliance Management

85

Knowledge Management

83

Workforce Management

83

Ticket Management

80

Vendor Capability Ratings

Average 82

Ease of IT Administration

85

Business Value Created

85

Breadth of Features

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Implementation

83

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

78

Vendor Support

76

NICE CXone Reviews

Billy M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product!

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Role: Consultant
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2024

Innovative and serious analytics tools

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Destiny H.

  • Role: Consultant
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Decent call center software.

Likeliness to Recommend

4 /10

What differentiates NICE CXone from other similar products?

With NICE Cxone, you can see your performance stats in real-time, without having to reach out constantly to ensure you're meeting metrics.

What is your favorite aspect of this product?

I love the phonebook concept. I can see the status of each peer, reach out if needed, and easily access pre-programmed contacts that my company installed including pre-recorded disclaimers.

What do you dislike most about this product?

At least a few times a day, an incoming call is not able to be answered, which puts the status as rejected. We have to constantly restart, and clear cookies and cache. This issue has been ongoing for months without a resolution,

What recommendations would you give to someone considering this product?

Overall, it gets the job completed eventually. It's a decent customizable call center phone software that may be worth investing in, but be prepared for some flaws that will affect both your employee and business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Cons

  • Less Reliable

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