Nexudus Customer Reviews 2024

Nexudus

Composite Score

7.6 /10

CX Score

7.6 /10

29 Reviews Write a Review

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What is Nexudus?

Our range of tools will help automate workflows, streamline operations, support your members and help you scale up your workspace.

Company Details

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Awards & Recognition

Nexudus won the following awards in the Space Management category

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1 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

4 Top Rated Capabilities

7 Top Rated Features

2022

Nexudus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nexudus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nexudus?

10% Negative

5% Neutral

85% Positive

Pros

Performance Enhancing
Respectful
Continually Improving Product
Reliable

Feature Ratings

Average 80

Administrator Controls

Custom Search

Contact Tracing

Space Descriptions

Reservation System

Badging and Sensor Integration

Multi Device Capability

Workspace Maps/Floorplans

Phone Integration

Workflows and Notifications

API Integration

Vendor Capability Ratings

Average 76

Breadth of Features

Ease of IT Administration

Business Value Created

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Nexudus Reviews

Kerli G.

Role: Operations
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to implement and intuitively designed.

Likeliness to Recommend

9 /10

What differentiates Nexudus from other similar products?

Unfortunately I haven't used similar products before, Nexudus seemed to be one of the best available.

What is your favorite aspect of this product?

The product is very intuitive and easy to use from both administrative and user side.

What do you dislike most about this product?

Some features are not easy to understand due to abundance of details.

What recommendations would you give to someone considering this product?

When setting up the product, concentrate on the details and double check their functionalities first yourself before making it public. This avoids possible mistakes.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cathy X.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Has a lot of features but not all work well

Likeliness to Recommend

8 /10

What differentiates Nexudus from other similar products?

It's been around for many years now so it has a breadth of features that other options may lack. However not all features work well or feel like they have been added intuitively

What is your favorite aspect of this product?

It's easy to use for the most part. There is fairly good documentation

What do you dislike most about this product?

Integrations are not properly tested before they are launched on the platform. We ended up being the guinea pig and wasted months of back and forth with Nexudus and another company trying to troubleshoot all the issues for them. The CRM system is not intuitive and creates two accounts for one person if they are a lead that then becomes a customer. Support can take a full working day to respond to queries. Changes were made to the platform which affected an integration which then gave access to the office to ALL of our former customers. A heads up would have been great so we could have addressed this issue before it happened.

What recommendations would you give to someone considering this product?

Talk to current users who use the same systems as you to make sure that the integrations function smoothly and compare with other platforms. Once you pick a platform, it takes an incredible amount of work to switch over to something different.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Caring
Less Effective Service
Commodity Features

Beebrak G.

Role: Industry Specific Role
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Comprehensive features for space management

Likeliness to Recommend

8 /10

What differentiates Nexudus from other similar products?

It hosts a full suite of offerings and functions for space management which is great

What is your favorite aspect of this product?

The bookings and inventory management modules

What do you dislike most about this product?

Lack of chat support

What recommendations would you give to someone considering this product?

Do your onboarding and implementations very meticulously initially to avoid any problems in operations

Pros

Caring
Respectful
Transparent
Includes Product Enhancements

Nexudus

What is Nexudus?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Nexudus Ratings

89 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Nexudus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Administrator Controls Determine who can book where and when, team booking restriction (neighborhoods), booking quotas or other custom rules or restrictions

Custom Search Ability to find colleagues, amenities, floors, desks etc/ to aid in bookings.

Contact Tracing Allows social distancing restrictions to be placed on bookings as well as contact tracing if an infection is noted.

Space Descriptions Ability to add attributes to spaces such as location, lighting, equipment, etc.

Reservation System Easily view and manage previous and upcoming desk bookings, and manage check-in/check-out .

Badging and Sensor Integration Ability to integrate with badging systems or sensors to automate occupancy tracking and/or manage environment.

Multi Device Capability Book using mobile, tablet, desktop, kiosks or via a web portal.

Workspace Maps/Floorplans View floorplans from an interactive map to visualize capacity, customize desk assignment types (assigned, flexible etc.), and view availability.

Phone Integration Ability to have the correct phone/messaging set up at the desk when booked (PBX).

Workflows and Notifications Ability to automate cleaning notifications, scheduling and other key messaging.

API Integration API integrations with enterprise apps (e.g. Office365, CMMS, Air Quality/HVAC)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Nexudus Reviews

Kerli G.

Easy to implement and intuitively designed.

Likeliness to Recommend

Pros

Cathy X.

Has a lot of features but not all work well

Likeliness to Recommend

Pros

Cons

Beebrak G.

Comprehensive features for space management

Likeliness to Recommend

Pros

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Feature Ratings

Administrator Controls

Custom Search

Contact Tracing

Space Descriptions

Reservation System

Badging and Sensor Integration

Multi Device Capability

Workspace Maps/Floorplans

Phone Integration

Workflows and Notifications

API Integration

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Business Value Created

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement