Nextiva Voice

What differentiates Nextiva Voice from other similar products?

Support. By far one of the best companies I have used for tech support. You can always get a hold of someone by phone if needed. Email responds within 24 hours typically, but if you need something done, just create a ticket and then call them and you can get taken care of the same day.

What is your favorite aspect of this product?

Softphone and Mobility. The majority of the company has gotten rid of their desk phones and use a softphone or the mobile app.

What do you dislike most about this product?

Lack of integrations. They are getting better with this but some of the current integrations are just very basic.

What recommendations would you give to someone considering this product?

If you need a very reliable VOIP phone service with great support then Nextiva should be your choice.

What differentiates Nextiva Voice from other similar products?

For our use case, we needed a number for our remote employees. A lot of companies do this, but Nextiva was the best cost solution for our small company.

What is your favorite aspect of this product?

We were able to set up call forwarding to mobile phones and upload an auto-attendant script.

What do you dislike most about this product?

Customizing anything is a headache and will take you time to work through the dashboard. Getting information about billing or other feature information is also hard. I'm sure in part it is because we are a small business and so were not giving the account management that a larger customer would have been given. Understandable. Basic product worked well, just hard to do much else.

What recommendations would you give to someone considering this product?

If you want a cost-effective solution for a basic business need, this is a good option. If you're looking to customize and integrate into other platforms, you may pay for that difference.

What differentiates Nextiva Voice from other similar products?

The new features, integrations, and overall wide range of capabilities the software and VOIP services provide and the fact that Nextiva keeps adding new features to the list without charging more than what we already pay to use them. This company is constantly upgrading systems and their software, in a good way, as we never experience downtime in the entire time we've been with the company.

What is your favorite aspect of this product?

The support staff and willingness to work nonstop to resolve issues and make sure their customers are happy. The product itself works amazing, and the features are fantastic from IM, VOIP, mobile VOIP, voicemail to email, or voicemail transcriptions to text, but if you have questions or an issue someone is always available to help whether that's your own account manager who personally works to resolve the issue, or a large support staff on call to help you whenever you need it. They've always been friendly professional and helpful regardless of the question or issue and the people behind this product is what makes it so great.

What do you dislike most about this product?

My only gripe is how licensing works. In my specific scenario say I have a computer, a VOIP desktop phone, and a cell phone that I use depending on where I'm at in the day. Having a desktop phone is the base charge, but to use the same extension on your personal cell phone and to be able to IM you have to purchase an additional license. So essentially because IM is baked into the mobile and desktop applications, if you were wanting to use the desktop or cell phone application it would require an addition license per user just to have access to those features. They're worth it but the licensing could be better explained or have IM separate

What recommendations would you give to someone considering this product?

Definitely ask specific questions and give specific information The product itself is amazing and works fantastic for our company all across the US. But be very specific in what you may need to use it for and how so you don't find yourself asking later for additional things you thought you were getting from the start. Run network tests to ensure the bandwidth you have is sufficient for how many phones you'll use on top of what already uses your network bandwith. Use your client success manager or implementation specialist. Ask them questions until you're blue in the face because it's what they're their for. They know their job well