Nextiva Inc

Nextiva Voice

Composite Score

8.1 /10

CX Score

8.0 /10

37 Reviews Write a Review

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What is Nextiva Voice?

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

Company Details

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Awards & Recognition

Nextiva Voice won the following awards in the Unified Communications as a Service category

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3 Top Rated Capabilities

5 Top Rated Features

2024

4 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

3 Top Rated Features

2022

Nextiva Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextiva Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextiva Voice?

4% Negative

0% Neutral

96% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Altruistic

Feature Ratings

Average 82

Secure Access

Call Management

Communications

Session Border Controller

Audio Transcription

Centralized Management Portal

Continuous UCC

Mobility

Analytics Reporting

Speech Access and Personal Assistant

Web & Desktop Conferencing

Vendor Capability Ratings

Average 81

Breadth of Features

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Nextiva Voice Reviews

Josh M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Nextiva is next level. Very transparent.

Likeliness to Recommend

7 /10

What differentiates Nextiva Voice from other similar products?

It allows you do actually track what your doing on a day to day basis in terms of calls and talk time. There are a lot of unique things you can do with Nextiva. We had a big board that displayed everyone's Nextiva analytics so we could compare ourselves to the other people we were working with. It's a great tool that we use on a day to day basis. There are a couple of other products similar but the support with Nextiva is next level.

What is your favorite aspect of this product?

My favorite aspect of this product would be the analytical part of Nextiva. Also some of the features that allow calls to be routed through my cell phone so I never really miss anything. Those would have to be my top two.

What do you dislike most about this product?

I wish there were some more third party integrations. Maybe there are and I'm just not aware of them. But I wish I could sync it with my CRM.

What recommendations would you give to someone considering this product?

Definitely weigh all of your options. But after looking at all of them. Nextiva is going to be pretty high on the list. The customer support I would say is one of the biggest things that you get. But you might not necessarily be able to see how good it is pre purchase. So Definitely take that into consideration.

Pros

Enables Productivity
Efficient Service
Effective Service
Saves Time

Scott S.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Dependable easy to manage VOIP service.

Likeliness to Recommend

9 /10

What differentiates Nextiva Voice from other similar products?

Support. By far one of the best companies I have used for tech support. You can always get a hold of someone by phone if needed. Email responds within 24 hours typically, but if you need something done, just create a ticket and then call them and you can get taken care of the same day.

What is your favorite aspect of this product?

Softphone and Mobility. The majority of the company has gotten rid of their desk phones and use a softphone or the mobile app.

What do you dislike most about this product?

Lack of integrations. They are getting better with this but some of the current integrations are just very basic.

What recommendations would you give to someone considering this product?

If you need a very reliable VOIP phone service with great support then Nextiva should be your choice.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Heather N.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Works for basics, but customization is a headache.

Likeliness to Recommend

8 /10

What differentiates Nextiva Voice from other similar products?

For our use case, we needed a number for our remote employees. A lot of companies do this, but Nextiva was the best cost solution for our small company.

What is your favorite aspect of this product?

We were able to set up call forwarding to mobile phones and upload an auto-attendant script.

What do you dislike most about this product?

Customizing anything is a headache and will take you time to work through the dashboard. Getting information about billing or other feature information is also hard. I'm sure in part it is because we are a small business and so were not giving the account management that a larger customer would have been given. Understandable. Basic product worked well, just hard to do much else.

What recommendations would you give to someone considering this product?

If you want a cost-effective solution for a basic business need, this is a good option. If you're looking to customize and integrate into other platforms, you may pay for that difference.

Pros

Reliable
Respectful
Client Friendly Policies
Acts with Integrity

Cons

Less Caring
Inhibits Innovation
Slower Product Innovation

Nextiva Voice

What is Nextiva Voice?

Company Details

Need Assistance?

Awards & Recognition

Nextiva Voice Ratings

92 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Nextiva Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Communications Includes communication portals, secure messaging, and automated alerts.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Nextiva Voice Reviews

Josh M.

Nextiva is next level. Very transparent.

Likeliness to Recommend

Pros

Scott S.

Dependable easy to manage VOIP service.

Likeliness to Recommend

Pros

Heather N.

Works for basics, but customization is a headache.

Likeliness to Recommend

Pros

Cons

Most Popular Nextiva Voice Comparisons

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RingEX

Feature Ratings

Secure Access

Call Management

Communications

Session Border Controller

Audio Transcription

Centralized Management Portal

Continuous UCC

Mobility

Analytics Reporting

Speech Access and Personal Assistant

Web & Desktop Conferencing

Vendor Capability Ratings

Breadth of Features

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Data Integration