Nextiva ONE Logo
Nextiva ONE Logo
Nextiva Inc

Nextiva ONE

8.1 /10
Category
Nextiva ONE
8.1 /10

What is Nextiva ONE?

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

Company Details


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Awards & Recognition

Nextiva ONE won the following awards in the Unified Communications as a Service category

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Nextiva ONE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextiva ONE.

92 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextiva ONE?

4% Negative
0% Neutral
96% Positive

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 82

Secure Access

86

Call Management

84

Communications

84

Session Border Controller

84

Audio Transcription

83

Centralized Management Portal

82

Continuous UCC

82

Mobility

81

Analytics Reporting

81

Speech Access and Personal Assistant

81

Web & Desktop Conferencing

81

Vendor Capability Ratings

Average 81

Breadth of Features

84

Vendor Support

84

Quality of Features

83

Availability and Quality of Training

83

Ease of Implementation

83

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Business Value Created

79

Usability and Intuitiveness

79

Ease of Data Integration

77

Nextiva ONE Reviews

Benjamin J.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Everything we needed and more

Likeliness to Recommend

10 /10

What differentiates Nextiva ONE from other similar products?

The new features, integrations, and overall wide range of capabilities the software and VOIP services provide and the fact that Nextiva keeps adding new features to the list without charging more than what we already pay to use them. This company is constantly upgrading systems and their software, in a good way, as we never experience downtime in the entire time we've been with the company.

What is your favorite aspect of this product?

The support staff and willingness to work nonstop to resolve issues and make sure their customers are happy. The product itself works amazing, and the features are fantastic from IM, VOIP, mobile VOIP, voicemail to email, or voicemail transcriptions to text, but if you have questions or an issue someone is always available to help whether that's your own account manager who personally works to resolve the issue, or a large support staff on call to help you whenever you need it. They've always been friendly professional and helpful regardless of the question or issue and the people behind this product is what makes it so great.

What do you dislike most about this product?

My only gripe is how licensing works. In my specific scenario say I have a computer, a VOIP desktop phone, and a cell phone that I use depending on where I'm at in the day. Having a desktop phone is the base charge, but to use the same extension on your personal cell phone and to be able to IM you have to purchase an additional license. So essentially because IM is baked into the mobile and desktop applications, if you were wanting to use the desktop or cell phone application it would require an addition license per user just to have access to those features. They're worth it but the licensing could be better explained or have IM separate

What recommendations would you give to someone considering this product?

Definitely ask specific questions and give specific information The product itself is amazing and works fantastic for our company all across the US. But be very specific in what you may need to use it for and how so you don't find yourself asking later for additional things you thought you were getting from the start. Run network tests to ensure the bandwidth you have is sufficient for how many phones you'll use on top of what already uses your network bandwith. Use your client success manager or implementation specialist. Ask them questions until you're blue in the face because it's what they're their for. They know their job well

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cassie G.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Nextiva helped us get through 2020

Likeliness to Recommend

10 /10

What differentiates Nextiva ONE from other similar products?

Customer support is easily accessible and responsive, the Nextiva App is a huge asset.

What is your favorite aspect of this product?

I have used the customer support line many many times, and they are always friendly and helpful.

What do you dislike most about this product?

We have had some shipping issues, but overall we are pleased with the products.

What recommendations would you give to someone considering this product?

Give them a try! The features that Nextiva offers have helped our office with smooth transitions to and from remote work, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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