Quality Systems

NextGen Healthcare

Composite Score

6.2 /10

CX Score

6.2 /10

22 Reviews Write a Review

Claim Software

What is NextGen Healthcare?

Tap into our integrated EHR and practice management system. See how your organization can achieve a new level of care and financial success.

Company Details

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NextGen Healthcare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NextGen Healthcare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

82 Plan to Renew

58 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NextGen Healthcare?

12% Negative

7% Neutral

81% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Helps Innovate

Feature Ratings

Average 69

Appointment Management

Billing

Compliance Tracking

Meaningful Use Certification

Healthcare Reporting and Analytics

E-Prescribing

Customer and Relationship Management

Patient Portal

Clinical Flow

Lab Integration

Evaluation and Management Coding

Vendor Capability Ratings

Average 66

Business Value Created

Ease of Data Integration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

NextGen Healthcare Reviews

Yamuna M.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates NextGen Healthcare from other similar products?

This makes customer Delight and resolving issues very quickly

What is your favorite aspect of this product?

Data transmission

What do you dislike most about this product?

Not really

What recommendations would you give to someone considering this product?

Yes definitely

Pros

Trustworthy
Unique Features
Efficient Service
Saves Time

Katie C.

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

Not User Friendly

Likeliness to Recommend

4 /10

What differentiates NextGen Healthcare from other similar products?

The version of NextGen I used was severely outdated. I would definitely choose Epic over NextGen if given the option.

What is your favorite aspect of this product?

Honestly, nothing.

What do you dislike most about this product?

It is outdated and difficult to document things and to find what you're looking for.

What recommendations would you give to someone considering this product?

If given the option, Epic is much more user friendly.

Pros

Efficient Service
Caring
Respectful
Security Protects

Cons

Less Productive
Less Reliable
Less Performance Enhancing

Daniel C.

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2020

Secure and user friendly software

Likeliness to Recommend

10 /10

What differentiates NextGen Healthcare from other similar products?

NextGen creates a secure application that allows prescriptions to be filled safely and efficiently.It is very user friendly and has a lot of useful shortcuts available to use.The technology of NextGen makes life a lot simpler.

What is your favorite aspect of this product?

It has freed us from managerial weight and convey high-caliber, customized care with complete clinical arrangements that you can modify to suit your training. It has robotized patient intake , smooth out clinical work processes, and influence merchant skeptic interoperability that has helped us in accomplishing quality measures and fitting the bill for impetuses.

What do you dislike most about this product?

It at times open up so many windows making it a difficult process to document.

What recommendations would you give to someone considering this product?

Ensure that it will mmet all your reqirements before purchasing it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

NextGen Healthcare

What is NextGen Healthcare?

Company Details

Need Assistance?

NextGen Healthcare Ratings

79 Likeliness to Recommend

82 Plan to Renew

58 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love NextGen Healthcare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Appointment Management Includes appointment reminders, requests, and scheduling.

Billing Includes invoice management, time capture, and expense tracking.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Healthcare Reporting and Analytics Organizes data into summaries to monitor and assess specific departments. Explores meaningful insights that can be used to understand and improve performance.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Customer and Relationship Management Manages Insurance interactions with current and potential consumers and creates data analysis of consumers' history with a company to improve consumer relations

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Lab Integration Ability to provide access to research on lab results, electronic monitoring and analysis of lab results, and alignment between charting notes and laboratories.

Evaluation and Management Coding A process that supports medical billing in the United States and is used to obtain reimbursement from Medicare and Medicated programs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

NextGen Healthcare Reviews

Yamuna M.

Fantastic product

Likeliness to Recommend

Pros

Katie C.

Not User Friendly

Likeliness to Recommend

Pros

Cons

Daniel C.

Secure and user friendly software

Likeliness to Recommend

Pros

Feature Ratings

Appointment Management

Billing

Compliance Tracking

Meaningful Use Certification

Healthcare Reporting and Analytics

E-Prescribing

Customer and Relationship Management

Patient Portal

Clinical Flow

Lab Integration

Evaluation and Management Coding

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness