Quality Systems

NextGen Healthcare

Composite Score

7.1 /10

CX Score

7.4 /10

29 Reviews Write a Review

Claim Software

What is NextGen Healthcare?

Tap into our integrated EHR and practice management system. See how your organization can achieve a new level of care and financial success.

Company Details

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NextGen Healthcare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NextGen Healthcare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

92 Plan to Renew

64 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 83%
Negotiation and Contract:: 85%
Conflict Resolution:: 89%
Strategy & Innovation:: 83%
Service Experience:: 85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NextGen Healthcare?

5% Negative

11% Neutral

84% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Continually Improving Product

Feature Ratings

Average 73

Meaningful Use Certification

Ambulatory EHR

Billing

E-Prescribing

Healthcare Reporting and Analytics

Evaluation and Management Coding

Customer and Relationship Management

Cloud Hosting

Clinical Flow

Compliance Tracking

Patient Portal

Vendor Capability Ratings

Average 68

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

NextGen Healthcare Reviews

Katie C.

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

Not User Friendly

Likeliness to Recommend

4 /10

What differentiates NextGen Healthcare from other similar products?

The version of NextGen I used was severely outdated. I would definitely choose Epic over NextGen if given the option.

What is your favorite aspect of this product?

Honestly, nothing.

What do you dislike most about this product?

It is outdated and difficult to document things and to find what you're looking for.

What recommendations would you give to someone considering this product?

If given the option, Epic is much more user friendly.

Pros

Efficient Service
Caring
Respectful
Security Protects

Cons

Less Productive
Less Reliable
Less Performance Enhancing

Yamuna M.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates NextGen Healthcare from other similar products?

This makes customer Delight and resolving issues very quickly

What is your favorite aspect of this product?

Data transmission

What do you dislike most about this product?

Not really

What recommendations would you give to someone considering this product?

Yes definitely

Pros

Trustworthy
Unique Features
Efficient Service
Saves Time

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Is is pretty easy to use with minimal training.

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Vendor's Interest First

NextGen Healthcare

What is NextGen Healthcare?

Company Details

Need Assistance?

NextGen Healthcare Ratings

79 Likeliness to Recommend

92 Plan to Renew

64 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love NextGen Healthcare?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Ambulatory EHR Any service or treatment that does not require hospitalization.

Billing Includes invoice management, time capture, and expense tracking.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Healthcare Reporting and Analytics Organizes data into summaries to monitor and assess specific departments. Explores meaningful insights that can be used to understand and improve performance.

Evaluation and Management Coding A process that supports medical billing in the United States and is used to obtain reimbursement from Medicare and Medicated programs.

Customer and Relationship Management Manages Insurance interactions with current and potential consumers and creates data analysis of consumers' history with a company to improve consumer relations

Cloud Hosting Cloud hosting uses computing resources from a host. It is an Infrastructure as a Service (IaaS) delivery model that provides a suite of remote/virtual services.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

NextGen Healthcare Reviews

Katie C.

Not User Friendly

Likeliness to Recommend

Pros

Cons

Yamuna M.

Fantastic product

Likeliness to Recommend

Pros

Is is pretty easy to use with minimal training.

Likeliness to Recommend

Pros

Cons

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Netsmart EHR

Feature Ratings

Meaningful Use Certification

Ambulatory EHR

Billing

E-Prescribing

Healthcare Reporting and Analytics

Evaluation and Management Coding

Customer and Relationship Management

Cloud Hosting

Clinical Flow

Compliance Tracking

Patient Portal

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization