Newired Logo Award Winner Product Badge
Newired Logo Award Winner Product Badge
Newired

Newired

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Newired
8.5 /10

What is Newired?

Newired is a Digital Adoption Solution which allows you to design and create a guidance overlay to help users of virtually any web-based software. Newired introduces an interactive guidance layer which enhances user experience, boosts application adoption and guides customers or employees through any task, providing contextual help in an easy-to-use interface. With Newired onboarding and training tools, business process owners, HR trainers, and other professionals can turn training manuals, and support resources into a powerful and interactive guidance layer, which will provide real time, in-app support.

Company Details


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Awards & Recognition

Newired won the following awards in the Digital Adoption Platforms category

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Newired Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Newired.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Newired?

0% Negative
0% Neutral
100% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 87

Contextual Guidance

92

Content Creation

91

Help Screens

91

Process Flows

90

Content Management

88

Lightweight Automation

88

Analytics and Reporting

84

Dashboard

80

Vendor Capability Ratings

Average 88

Availability and Quality of Training

91

Vendor Support

90

Usability and Intuitiveness

90

Ease of Data Integration

90

Ease of IT Administration

90

Ease of Implementation

90

Quality of Features

89

Business Value Created

87

Ease of Customization

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Newired Reviews

Ashneet S.

  • Role: Operations
  • Industry: Engineering
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use, cost effective

Likeliness to Recommend

6 /10

What differentiates Newired from other similar products?

Cost is the main difference

What is your favorite aspect of this product?

Usability - easy to use

What do you dislike most about this product?

Not as unique

What recommendations would you give to someone considering this product?

Watch demos of this product before purchasing

Pros

  • Helps Innovate
  • Appreciates Incumbent Status
  • Continually Improving Product
  • Reliable
  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Easy to use, great support!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: C-Level
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Very good Product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing