What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 80%
- Conflict Resolution:
- 84%
- Strategy & Innovation:
- 89%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Inspires Innovation
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Non-Commodity Operating Systems
Application Metric Reporting
Error Reporting
Cloud/On-Prem/Hybrid Deployment
Code Performance Monitoring
Application Discovery
Server Monitoring
Synthetic Monitoring (RUM)
Domain-Agnostic AI/ML
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Quality of Features
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Avinash Reddy N.
- Role: Finance
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
"Powerful Analytics, User-Friendly Interface."
Likeliness to Recommend
What is your favorite aspect of this product?
A lot of people like New Relic because it's easy to use and gives a lot of information about different parts of system tracking. People often say that their favorite features are the real-time tracking, full observability, and strong data tools. Users like this observability platform because it lets them quickly find and fix problems and has features that allow people to work together. This makes the business process more efficient and smooth.
What do you dislike most about this product?
What people like and don't like about a product can change based on their wants and expectations. For the most up-to-date and detailed information on any possible problems or user issues with New Relic, you should look at recent user reviews, forums, or the most recent product documents.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Vishal S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
Great product and competition is plentiful
Likeliness to Recommend
What differentiates New Relic from other similar products?
It has new age features.
What is your favorite aspect of this product?
The feature-robust set.
What do you dislike most about this product?
Integration limitations.
What recommendations would you give to someone considering this product?
Consider this and consider the competition.
Pros
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
- Saves Time
Cons
- Vendor Friendly Policies
- Vendor's Interest First
Please tell us why you think this review should be flagged.
pavani k.
- Role: Information Technology
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Nov 2023
Great observability tool
Likeliness to Recommend
What differentiates New Relic from other similar products?
easy to use with great user interface and it has all in one tool for observability features.
What is your favorite aspect of this product?
User friendly, comprehensive monitoring.
What do you dislike most about this product?
Pricing and user license model every year it's changing and more expensive.
What recommendations would you give to someone considering this product?
All in one tool for alerting and dashboarding and API browser, infrastructure and best in industry
Pros
- Reliable
- Inspires Innovation
- Respectful
- Acts with Integrity
Please tell us why you think this review should be flagged.
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