New Relic Logo Award Winner Product Badge
New Relic Logo Award Winner Product Badge
New Relic

New Relic

Composite Score
8.6 /10
CX Score
8.7 /10
Category
New Relic
8.6 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

Filter By

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

4
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
80%
Conflict Resolution:
84%
Strategy & Innovation:
89%
Service Experience:
86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
2% Negative
12% Neutral
86% Positive

Pros

  • Helps Innovate
  • Inspires Innovation
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Application Request Tracing

86

Transaction Request Performance

86

Non-Commodity Operating Systems

84

Application Metric Reporting

84

Error Reporting

84

Cloud/On-Prem/Hybrid Deployment

84

Code Performance Monitoring

84

Application Discovery

84

Server Monitoring

84

Synthetic Monitoring (RUM)

84

Domain-Agnostic AI/ML

84

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Ease of Customization

83

Quality of Features

83

Ease of IT Administration

82

Business Value Created

82

Availability and Quality of Training

82

Usability and Intuitiveness

81

Breadth of Features

81

Product Strategy and Rate of Improvement

79

Ease of Data Integration

79

Vendor Support

74

New Relic Reviews

Manuel P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A leading application performance management tool

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

Many key features differentiate itself from others. Unlike other tools, which only focus on specific work, New Relic provides full-stack observation. It also allows users to track complaints to sort out the failures within software. It facilitates its users with a customized dashboard to meet their requirements.

What is your favorite aspect of this product?

Its full-stack availability is my favorite feature in it. This helps in taking an insight view from frontend to backend. This is very important to manage complex systems as it allows pinpointing the failures and sorting them out. Its tracing feature is also very helpful in boosting its functionality. This makes it feasible for the worker to trace the request through microservices. AI-driven automation and real-time collaboration enable us to come across the issues to make the app reliable for customers.

What do you dislike most about this product?

Every feature of it is up to my expectations. It considers every minute detail to be addressed which would be a bottleneck for the customers. It uses a holistic approach to enhance the performance. Although basic learning is important for its best experience. Otherwise, it is a complete way out.

What recommendations would you give to someone considering this product?

I would recommend this to everyone who wants to manage the performance of their apps, solve their issues, best integrate with other tools with high scalability, and excel in their business. First, go through its free trial to enjoy its paid version fully. it brings maximum ease to you by giving you maximum guidance.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Thomas L.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

One of the leading APM monitoring tools

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

Our company uses New Relic for application performance management (APM) across mobile devices, web applications, and microservices. APM and Kubernetes support for automated monitoring, plus integrations with Google and Azure cloud services. Some of New Relic's best features include automatically managed dashboards, benchmarks to define user journeys, and other similar tools.

What is your favorite aspect of this product?

Thanks to NewRelic, our monitoring setup is much simpler. Having everything in one place is really helpful. Transaction Monitoring and Tracing The NRQL Alert API query syntax for automated data retrieval.

What do you dislike most about this product?

NRQL is potentially challenging for inexperienced users. Complete mastery of New Relic takes time.

What recommendations would you give to someone considering this product?

Exceptional APM monitoring is within your reach; It comes with predefined thresholds, error detection, performance and reaction time. Web and database transactions can be traced for performance analysis and in-depth research purposes. You can discover and obtain the necessary information using NRQL, which is very similar to SQL. The API can be used to automate tasks.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Ramiro L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

New Relic is a great and robust APM tool

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

We have a wide variety of monitoring and observability services to choose from with New Relic. We do everything we can to use it to the maximum. We often struggle to determine where to locate the information we need, which is why it received a lower rating.

What is your favorite aspect of this product?

New Relic is a great place to get information because their range of services covers all possible scenarios. Another great thing is the frequency of updates. It is obvious that potential and customer value are being considered.

What do you dislike most about this product?

From several angles, cost control has been a huge challenge: many of our developers can't even begin debugging or investigating production issues without a full license.

What recommendations would you give to someone considering this product?

While recent interactions with New Relic's technical architects have made this easier, it still seems like training is needed on everything to properly use and configure the services.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Saves Time

Most Popular New Relic Comparisons