New Relic Customer Reviews 2024

New Relic

Composite Score

8.8 /10

CX Score

9.0 /10

81 Reviews Write a Review

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What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details

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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

7 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative

11% Neutral

89% Positive

Pros

Helps Innovate
Efficient Service
Reliable
Performance Enhancing

Feature Ratings

Average 86

Transaction Request Performance

Application Request Tracing

Application Metric Reporting

Cloud/On-Prem/Hybrid Deployment

Code Performance Monitoring

Application Discovery

Error Reporting

Non-Commodity Operating Systems

Enterprise Cloud Platform Support

Server Monitoring

Synthetic Monitoring (RUM)

Vendor Capability Ratings

Average 82

Ease of Customization

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

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AIOps

Score 7.9

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New Relic Reviews

Joel m.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Encouraging Performance Tool

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

New Relic has the right performance measuring extension, which is a functional procedure for safe development

What is your favorite aspect of this product?

New Relic is dynamic in setting the right functionality with the right security structures

What do you dislike most about this product?

New Relic has the appropriate features and they are all sustainable to make business growth

What recommendations would you give to someone considering this product?

New Relic has managed to deliver performance measuring system for enterpises

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Timo G.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Newrelic is expensive, better alternatives exist

Likeliness to Recommend

6 /10

What differentiates New Relic from other similar products?

It is kind of the industry standard and its easy to adopt

What is your favorite aspect of this product?

Its easy to start and integrate with easily available docker images

What do you dislike most about this product?

The pricing

What recommendations would you give to someone considering this product?

Look at the other cheaper alternatives

Pros

Caring
Saves Time
Client Friendly Policies
Acts with Integrity

Mohd M.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

A Comprehensive Review of New Relic's Monitoring

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

New Relic stands out from other similar products by offering a comprehensive suite of performance monitoring and analytics tools tailored to modern digital businesses' needs. This includes a suite of application performance monitoring, server monitoring, website monitoring, availability monitoring tools, and detailed dashboards and analytics to give a comprehensive view of your digital operations. Additionally, New Relic provides advanced features such as distributed tracing, log analytics, and anomaly detection that are not commonly found in other products. Finally, New Relic provides an industry-leading customer support experience

What is your favorite aspect of this product?

My favorite aspect of New Relic is its comprehensive set of tools that allow me to monitor and analyze the performance of all my applications in one unified platform. It's extremely helpful in identifying areas of improvement and bottlenecks in my applications, and it makes it easy to track and respond to any issues that arise.

What do you dislike most about this product?

One of the biggest drawbacks to using New Relic is that it can be a bit pricey. The pricing structure can be complicated, and it can be difficult to determine which plan is the best fit for your specific needs. Additionally, New Relic can be overwhelming for users who are not tech-savvy, as it can be challenging to navigate and understand the reports and data that are presented.

What recommendations would you give to someone considering this product?

1. Research New Relic’s features and pricing to ensure that it meets your company's needs. 2. Make sure to evaluate the ease of integration with your existing systems. 3. Talk to New Relic's customer support team to get an in-depth understanding of how the product works. 4. Think about how your usage of New Relic will change over time, and plan for scalability accordingly. 5. Consider using New Relic’s trial period to test out its features and performance before committing to a long-term contract. 6. Leverage New Relic's extensive training resources to ensure that your team is properly trained on the product.

Pros

Performance Enhancing
Trustworthy
Unique Features
Saves Time

New Relic

What is New Relic?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

New Relic Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love New Relic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Application Request Tracing Detail key attributes of application requests and transactions.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Code Performance Monitoring Tracking application performance at the code-base level.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AIOps

New Relic Reviews

Joel m.

Encouraging Performance Tool

Likeliness to Recommend

Pros

Timo G.

Newrelic is expensive, better alternatives exist

Likeliness to Recommend

Pros

Mohd M.

A Comprehensive Review of New Relic's Monitoring

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Transaction Request Performance

Application Request Tracing

Application Metric Reporting

Cloud/On-Prem/Hybrid Deployment

Code Performance Monitoring

Application Discovery

Error Reporting

Non-Commodity Operating Systems

Enterprise Cloud Platform Support

Server Monitoring

Synthetic Monitoring (RUM)

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support