New Relic Customer Reviews 2025 | SoftwareReviews

New Relic

Composite Score

8.6 /10

CX Score

8.7 /10

83 Reviews Write a Review

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What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details

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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

7 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

92 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 81%
Conflict Resolution:: 84%
Strategy & Innovation:: 90%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

3% Negative

9% Neutral

88% Positive

Pros

Helps Innovate
Inspires Innovation
Reliable
Performance Enhancing

Feature Ratings

Average 84

Application Request Tracing

Transaction Request Performance

Cloud/On-Prem/Hybrid Deployment

Non-Commodity Operating Systems

Application Metric Reporting

Error Reporting

Application Discovery

Server Monitoring

Code Performance Monitoring

Synthetic Monitoring (RUM)

Domain-Agnostic AI/ML

Vendor Capability Ratings

Average 81

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

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AIOps

Score 8.0

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New Relic Reviews

Kanika D.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Best Choice for APM in Market.

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

New relic has Many features like APM, browser, Policies which are quite good in the term than any other tool in the market. New Relic Infrastructure feature

What is your favorite aspect of this product?

I like APM the most about New Relic. New Relic is known for its APM capabilities. The insights it offers helps in business growth.

What do you dislike most about this product?

No, I absolutely love this project.

What recommendations would you give to someone considering this product?

I would say that someone who is new to New Relic should go through its documentation as it becomes tough for a layman to use the advanced features of New Relic

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Effective Service

Deepak K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

NewRelic: Best Observability Tool

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

It has a wide range of integrations with different open source tools, As compare to others its UI is more easy to use and it has few built in dashboards and also it supports custom visualization.

What is your favorite aspect of this product?

I mostly like its integration with Clouds like AWS, Azure, and GCP because it supports Terraform for the integration process. Because of this we can easily integrate the cloud environment within few seconds.

What do you dislike most about this product?

As of now nothing but sometimes i found that because of glitch, we are unable to get the data.

What recommendations would you give to someone considering this product?

It is the best observability tool as compare to others like in costing, performance, monitoring etc.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kartik ..

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

In the Observability Domain New Relic is the best

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

Its ability to Perform Application Monitoring way better than any other observability tool. And its Sources and Decisions Parameter

What is your favorite aspect of this product?

The synthetics and the NRQL's

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

Its a great observability tool

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

New Relic

What is New Relic?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

New Relic Ratings

85 Likeliness to Recommend

2 Since last award

92 Plan to Renew

3 Since last award

84 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love New Relic?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Request Tracing Detail key attributes of application requests and transactions.

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Code Performance Monitoring Tracking application performance at the code-base level.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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AIOps

New Relic Reviews

Kanika D.

Best Choice for APM in Market.

Likeliness to Recommend

Pros

Cons

Deepak K.

NewRelic: Best Observability Tool

Likeliness to Recommend

Pros

Kartik ..

In the Observability Domain New Relic is the best

Likeliness to Recommend

Pros

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Feature Ratings

Application Request Tracing

Transaction Request Performance

Cloud/On-Prem/Hybrid Deployment

Non-Commodity Operating Systems

Application Metric Reporting

Error Reporting

Application Discovery

Server Monitoring

Code Performance Monitoring

Synthetic Monitoring (RUM)

Domain-Agnostic AI/ML

Vendor Capability Ratings

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support