New Relic Customer Reviews 2025 | SoftwareReviews

New Relic

Composite Score

8.6 /10

CX Score

8.7 /10

83 Reviews Write a Review

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What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details

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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

7 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

92 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 81%
Conflict Resolution:: 84%
Strategy & Innovation:: 90%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

3% Negative

9% Neutral

88% Positive

Pros

Helps Innovate
Inspires Innovation
Reliable
Performance Enhancing

Feature Ratings

Average 84

Application Request Tracing

Transaction Request Performance

Cloud/On-Prem/Hybrid Deployment

Non-Commodity Operating Systems

Application Metric Reporting

Error Reporting

Application Discovery

Server Monitoring

Code Performance Monitoring

Synthetic Monitoring (RUM)

Domain-Agnostic AI/ML

Vendor Capability Ratings

Average 81

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

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AIOps

Score 8.0

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New Relic Reviews

Vishal S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Great product and competition is plentiful

Likeliness to Recommend

6 /10

What differentiates New Relic from other similar products?

It has new age features.

What is your favorite aspect of this product?

The feature-robust set.

What do you dislike most about this product?

Integration limitations.

What recommendations would you give to someone considering this product?

Consider this and consider the competition.

Pros

Helps Innovate
Performance Enhancing
Inspires Innovation
Saves Time

Cons

Vendor Friendly Policies
Vendor's Interest First

pavani k.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Great observability tool

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

easy to use with great user interface and it has all in one tool for observability features.

What is your favorite aspect of this product?

User friendly, comprehensive monitoring.

What do you dislike most about this product?

Pricing and user license model every year it's changing and more expensive.

What recommendations would you give to someone considering this product?

All in one tool for alerting and dashboarding and API browser, infrastructure and best in industry

Pros

Reliable
Inspires Innovation
Respectful
Acts with Integrity

Atul K.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Best monitoring tool

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

New Relic provides full-stack observability, allowing organizations to monitor and gain insights into the entire technology stack, including applications, infrastructure, and user experiences. This holistic approach can help in identifying and resolving issues across the entire environment. this is one of the best feature that we can use to monitor our infrastructure.

What is your favorite aspect of this product?

New Relic leverages artificial intelligence (AI) and machine learning (ML) to analyze large datasets and provide actionable insights. This includes features like anomaly detection, root cause analysis, and predictive analytics. this is my favorite tool that i am using.

What do you dislike most about this product?

the documentation of this is not as good as we are expecting.

What recommendations would you give to someone considering this product?

If you are looking for a complete monitoring tool for your infrastructure, this is the tool that will end your search.

Pros

Efficient Service
Caring
Respectful
Acts with Integrity

New Relic

What is New Relic?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

New Relic Ratings

85 Likeliness to Recommend

2 Since last award

92 Plan to Renew

3 Since last award

84 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love New Relic?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Request Tracing Detail key attributes of application requests and transactions.

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Code Performance Monitoring Tracking application performance at the code-base level.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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AIOps

New Relic Reviews

Vishal S.

Great product and competition is plentiful

Likeliness to Recommend

Pros

Cons

pavani k.

Great observability tool

Likeliness to Recommend

Pros

Atul K.

Best monitoring tool

Likeliness to Recommend

Pros

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Feature Ratings

Application Request Tracing

Transaction Request Performance

Cloud/On-Prem/Hybrid Deployment

Non-Commodity Operating Systems

Application Metric Reporting

Error Reporting

Application Discovery

Server Monitoring

Code Performance Monitoring

Synthetic Monitoring (RUM)

Domain-Agnostic AI/ML

Vendor Capability Ratings

Ease of Customization

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support