
What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
92 Plan to Renew
3
Since last award
84 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 81%
- Conflict Resolution:
- 84%
- Strategy & Innovation:
- 90%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Inspires Innovation
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Cloud/On-Prem/Hybrid Deployment
Non-Commodity Operating Systems
Application Metric Reporting
Error Reporting
Application Discovery
Server Monitoring
Code Performance Monitoring
Synthetic Monitoring (RUM)
Domain-Agnostic AI/ML
Vendor Capability Ratings
Ease of Customization
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Breadth of Features
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Thomas L.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2024
One of the leading APM monitoring tools
Likeliness to Recommend
What differentiates New Relic from other similar products?
Our company uses New Relic for application performance management (APM) across mobile devices, web applications, and microservices. APM and Kubernetes support for automated monitoring, plus integrations with Google and Azure cloud services. Some of New Relic's best features include automatically managed dashboards, benchmarks to define user journeys, and other similar tools.
What is your favorite aspect of this product?
Thanks to NewRelic, our monitoring setup is much simpler. Having everything in one place is really helpful. Transaction Monitoring and Tracing The NRQL Alert API query syntax for automated data retrieval.
What do you dislike most about this product?
NRQL is potentially challenging for inexperienced users. Complete mastery of New Relic takes time.
What recommendations would you give to someone considering this product?
Exceptional APM monitoring is within your reach; It comes with predefined thresholds, error detection, performance and reaction time. Web and database transactions can be traced for performance analysis and in-depth research purposes. You can discover and obtain the necessary information using NRQL, which is very similar to SQL. The API can be used to automate tasks.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Ramiro L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
New Relic is a great and robust APM tool
Likeliness to Recommend
What differentiates New Relic from other similar products?
We have a wide variety of monitoring and observability services to choose from with New Relic. We do everything we can to use it to the maximum. We often struggle to determine where to locate the information we need, which is why it received a lower rating.
What is your favorite aspect of this product?
New Relic is a great place to get information because their range of services covers all possible scenarios. Another great thing is the frequency of updates. It is obvious that potential and customer value are being considered.
What do you dislike most about this product?
From several angles, cost control has been a huge challenge: many of our developers can't even begin debugging or investigating production issues without a full license.
What recommendations would you give to someone considering this product?
While recent interactions with New Relic's technical architects have made this easier, it still seems like training is needed on everything to properly use and configure the services.
Pros
- Reliable
- Unique Features
- Efficient Service
- Saves Time
Please tell us why you think this review should be flagged.

Avinash Reddy N.
- Role: Finance
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
"Powerful Analytics, User-Friendly Interface."
Likeliness to Recommend
What is your favorite aspect of this product?
A lot of people like New Relic because it's easy to use and gives a lot of information about different parts of system tracking. People often say that their favorite features are the real-time tracking, full observability, and strong data tools. Users like this observability platform because it lets them quickly find and fix problems and has features that allow people to work together. This makes the business process more efficient and smooth.
What do you dislike most about this product?
What people like and don't like about a product can change based on their wants and expectations. For the most up-to-date and detailed information on any possible problems or user issues with New Relic, you should look at recent user reviews, forums, or the most recent product documents.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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