New Relic Logo Award Winner Product Badge
New Relic Logo Award Winner Product Badge
New Relic

New Relic

Composite Score
8.6 /10
CX Score
8.7 /10
Category
New Relic
8.6 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

92 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
81%
Conflict Resolution:
84%
Strategy & Innovation:
90%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

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3% Negative
9% Neutral
88% Positive

Pros

  • Helps Innovate
  • Inspires Innovation
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Application Request Tracing

86

Transaction Request Performance

86

Cloud/On-Prem/Hybrid Deployment

85

Non-Commodity Operating Systems

85

Application Metric Reporting

85

Error Reporting

85

Application Discovery

85

Server Monitoring

84

Code Performance Monitoring

84

Synthetic Monitoring (RUM)

84

Domain-Agnostic AI/ML

84

Vendor Capability Ratings

Average 81

Ease of Customization

84

Quality of Features

83

Ease of Implementation

83

Availability and Quality of Training

82

Ease of IT Administration

82

Breadth of Features

82

Business Value Created

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Vendor Support

73

New Relic Reviews

Thomas L.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

One of the leading APM monitoring tools

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

Our company uses New Relic for application performance management (APM) across mobile devices, web applications, and microservices. APM and Kubernetes support for automated monitoring, plus integrations with Google and Azure cloud services. Some of New Relic's best features include automatically managed dashboards, benchmarks to define user journeys, and other similar tools.

What is your favorite aspect of this product?

Thanks to NewRelic, our monitoring setup is much simpler. Having everything in one place is really helpful. Transaction Monitoring and Tracing The NRQL Alert API query syntax for automated data retrieval.

What do you dislike most about this product?

NRQL is potentially challenging for inexperienced users. Complete mastery of New Relic takes time.

What recommendations would you give to someone considering this product?

Exceptional APM monitoring is within your reach; It comes with predefined thresholds, error detection, performance and reaction time. Web and database transactions can be traced for performance analysis and in-depth research purposes. You can discover and obtain the necessary information using NRQL, which is very similar to SQL. The API can be used to automate tasks.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Ramiro L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

New Relic is a great and robust APM tool

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

We have a wide variety of monitoring and observability services to choose from with New Relic. We do everything we can to use it to the maximum. We often struggle to determine where to locate the information we need, which is why it received a lower rating.

What is your favorite aspect of this product?

New Relic is a great place to get information because their range of services covers all possible scenarios. Another great thing is the frequency of updates. It is obvious that potential and customer value are being considered.

What do you dislike most about this product?

From several angles, cost control has been a huge challenge: many of our developers can't even begin debugging or investigating production issues without a full license.

What recommendations would you give to someone considering this product?

While recent interactions with New Relic's technical architects have made this easier, it still seems like training is needed on everything to properly use and configure the services.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Saves Time

Avinash Reddy N.

  • Role: Finance
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

"Powerful Analytics, User-Friendly Interface."

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

A lot of people like New Relic because it's easy to use and gives a lot of information about different parts of system tracking. People often say that their favorite features are the real-time tracking, full observability, and strong data tools. Users like this observability platform because it lets them quickly find and fix problems and has features that allow people to work together. This makes the business process more efficient and smooth.

What do you dislike most about this product?

What people like and don't like about a product can change based on their wants and expectations. For the most up-to-date and detailed information on any possible problems or user issues with New Relic, you should look at recent user reviews, forums, or the most recent product documents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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