New Relic Logo Award Winner Product Badge
New Relic Logo Award Winner Product Badge
New Relic

New Relic

Composite Score
8.6 /10
CX Score
8.7 /10
Category
New Relic
8.6 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

92 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
81%
Conflict Resolution:
84%
Strategy & Innovation:
90%
Service Experience:
86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

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3% Negative
9% Neutral
88% Positive

Pros

  • Helps Innovate
  • Inspires Innovation
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Application Request Tracing

86

Transaction Request Performance

86

Cloud/On-Prem/Hybrid Deployment

85

Non-Commodity Operating Systems

85

Application Metric Reporting

85

Error Reporting

85

Application Discovery

84

Server Monitoring

84

Code Performance Monitoring

84

Synthetic Monitoring (RUM)

84

Domain-Agnostic AI/ML

84

Vendor Capability Ratings

Average 81

Ease of Customization

84

Quality of Features

83

Ease of Implementation

83

Availability and Quality of Training

82

Ease of IT Administration

82

Breadth of Features

82

Business Value Created

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Vendor Support

73

New Relic Reviews

Manoj K.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Expensive but worth having it in any organization

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

Before new relic we used to depend upon free and some paid analytics tool to track our application deployed Live . But when we opted New relic and it became operational we used it various ways - mainly in tracking mobile applications performance which comprises of both iOS and Android - to keep a track of percentage usage - to check analytics - user demographics overview - user demographic details - Platform wise share, in checking which platform (Android , iOS ) user is using our mobile (Mobile and Tablets) application more - Check realtime data

What is your favorite aspect of this product?

- Different kind of reports which we can take from it and share with stakeholders / clients / customers - We have customized filters , using which we can pull desired reports . - Have great track of mobile application in live and everything is recorded in it

What do you dislike most about this product?

As far as I am aware of this product er shouldn't have any concerns with its working model. Because it is serving us in best possible manner

What recommendations would you give to someone considering this product?

- New relic is a expensive affair, start with any free version tool once you are familiar with that , you will automatically face challenges . Collect all the challenges and approach New relic support team and get all your doubts clarified . Explore new relic and check if it is feasible for your product. If yes go for it. Please do not jump, buy and start using it, as it is a expensive tool. Explore your product and make notes of your requirements and challenges . This will surely help you not only in buying New relic but any product for that matter .

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Sunil B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Effective application performance management tool

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

- As mobile application tester we face many challenges while testing any of the mobile applications. For example , a crash tester unable to reproduce , a crash report he unable to generate, want to view the application usage (analytics). For all such problems New Relic stands as solution and helps developers , testers as well as managers. - The kind of filters it gives us access too in extracting or viewing the right data. I think no other product has ever shown such high class

What is your favorite aspect of this product?

For developer:- All the crashes are registered here , when a tester shares the link of this , he can easily fix the problem which helps in saving great time for both tester and developer. For testers: Testers can benefit a lot and learn many things from it . Usually testers come across different crashes some they can take the logs. But for some of them its highly impossible to find/reproduce. During his case we can simply login into APM and grab the logs . For managers :- Viewing the usage data (geographically) using different filters they can analyze the product future and can take right decisions

What do you dislike most about this product?

New relic is a expensive , not everyone will show interest and buy it

What recommendations would you give to someone considering this product?

If you are a startup and have a funding to your project, then go for it and if you are a mid size company and deals with mobile application development , testing and maintenance and can afford then please go for it. Its very much easy to use New relic APM and its features are very helpful.

Pros

  • Continually Improving Product
  • Client's Interest First
  • Generous Negotitation
  • Transparent

Raman S.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

A most powerful tool

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

Powerful Application performance manager

What is your favorite aspect of this product?

Has support for monitoring the software and databases that we use

What do you dislike most about this product?

Nothing as such at the moment with New relic

What recommendations would you give to someone considering this product?

Able to track how our business is growing

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Saves Time

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