New Relic Customer Reviews 2025 | SoftwareReviews

New Relic

Composite Score

8.6 /10

CX Score

8.7 /10

84 Reviews Write a Review

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What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details

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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

7 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

92 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 81%
Conflict Resolution:: 84%
Strategy & Innovation:: 90%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

3% Negative

9% Neutral

88% Positive

Pros

Helps Innovate
Inspires Innovation
Reliable
Performance Enhancing

Feature Ratings

Average 84

Application Request Tracing

Transaction Request Performance

Cloud/On-Prem/Hybrid Deployment

Application Metric Reporting

Non-Commodity Operating Systems

Error Reporting

Code Performance Monitoring

Application Discovery

Synthetic Monitoring (RUM)

Server Monitoring

Domain-Agnostic AI/ML

Vendor Capability Ratings

Average 81

Ease of Customization

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

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AIOps

Score 8.0

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New Relic Reviews

Daniel T.

Role: Finance
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

A suave tool with great visibility and analytics.

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

It assists to discover anomalies, discover the root causes of problems and optimize performance across the environment. With APM, you can deploy, monitor, and scale services with a lot of confidence. It has auto instrumentation and curated views that help to not stand up serves and stitch together tools.

What is your favorite aspect of this product?

The query-based analytics and customization help you to stay on top of complex issues in the environment. It helps to discover anomalies and improve on the key area that is crucial to your business. Integrates effectively with other leading tools.

What do you dislike most about this product?

No yikes. The best tool to troubleshoot, debug and optimize performance across the ecosystem. You get connected context from logs, infrastructure, applications, tracing, and end-user experience without having to switch from one app to another. Solves anomalies in minutes.

What recommendations would you give to someone considering this product?

Ease of use. Best in terms of security. A suave tool to monitor stack.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Freddy W.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Cloud application control

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

It allows integration with open source tools without inconveniences, which allows even to be able to reduce the type of visualization of information belonging to different places without having to install any other method, it also allows to identify the failures from the first moment which facilitates that the answers are perform in less time

What is your favorite aspect of this product?

It allows detecting in less time the failures in the systems as well as the improvements to the internal metrics of the product, which allows to carry out exact analysis of each step to be taken, as well as its function to be able to compare old versions of the tools without having to resort to to long and complicated implementation times, allowing configurations adapted to the professional requirements that are had at a certain momento

What do you dislike most about this product?

There is nothing that I dislike about this tool, it works well and is fast for business implementation

What recommendations would you give to someone considering this product?

A tool that allows the user to have control of the software installed on their system and their performance, it also helps to reduce the visualization and data collection times

Pros

Helps Innovate
Enables Productivity
Efficient Service
Effective Service

Tiruthopu I.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Best APM tool available but costly affair

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

You can track and taking any kind of reports related your applications - you can take reports related to its performance and track it easily

What is your favorite aspect of this product?

The kind of different features it has to offer for us . We can track applications which are in production , development or testing environments , we can track them easily if configured Depending upon the kind of reports we take from it , we can take corrective decisions

What do you dislike most about this product?

Expensive tool

What recommendations would you give to someone considering this product?

Any company who wants to track their application deployed in different environments and want to make corrective and productive decisions then this is one of the best tool to have.

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

New Relic

What is New Relic?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

New Relic Ratings

86 Likeliness to Recommend

1 Since last award

92 Plan to Renew

3 Since last award

84 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love New Relic?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Request Tracing Detail key attributes of application requests and transactions.

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Code Performance Monitoring Tracking application performance at the code-base level.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AIOps

New Relic Reviews

Daniel T.

A suave tool with great visibility and analytics.

Likeliness to Recommend

Pros

Freddy W.

Cloud application control

Likeliness to Recommend

Pros

Tiruthopu I.

Best APM tool available but costly affair

Likeliness to Recommend

Pros

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Feature Ratings

Application Request Tracing

Transaction Request Performance

Cloud/On-Prem/Hybrid Deployment

Application Metric Reporting

Non-Commodity Operating Systems

Error Reporting

Code Performance Monitoring

Application Discovery

Synthetic Monitoring (RUM)

Server Monitoring

Domain-Agnostic AI/ML

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support