
What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 80%
- Conflict Resolution:
- 84%
- Strategy & Innovation:
- 89%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Inspires Innovation
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Non-Commodity Operating Systems
Application Metric Reporting
Error Reporting
Cloud/On-Prem/Hybrid Deployment
Code Performance Monitoring
Application Discovery
Server Monitoring
Synthetic Monitoring (RUM)
Domain-Agnostic AI/ML
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Quality of Features
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Mohammad K.
- Role: Information Technology
- Industry: Machinery
- Involvement: End User of Application
Submitted Dec 2022
Great insights into applications
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic allows us to monitor in a granular way all aspects of our infrastructure, customer side layer, and application layer by bringing all aspects of observability into a single place
What is your favorite aspect of this product?
We are able to configure alerts and ads visual elements to dashboards across every page of the platform making it easy to build advanced visualizations. I like representation of the information of the Application based on throughput, response time and error identification
What do you dislike most about this product?
The new UX was released quickly and it surprised my team with many features that are difficult to learn and keep up. The data is too congested at times and a better UI could improve this
What recommendations would you give to someone considering this product?
You can query any type of data and build visualizations very quickly. Also New Relic captures a tremendous amount of information without doing a lot of custom logging
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Lee G.
- Role: Public Sector
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
An extensive cloud-based platform
Likeliness to Recommend
What differentiates New Relic from other similar products?
I must obtain the correct agent for our program, whether Java, Python, Dot Net, or anything else, install them, and get them up and running. Additionally, it is helpful to export and share dashboards with others. This has allowed me to communicate with different stakeholders more quickly.
What is your favorite aspect of this product?
My team and I can get all the information we need in one place, thanks to New Relic, which is easy to set up. Ultimately, I have to obtain the correct agent for our program, whether Java, Python, Dot Net, or anything else, install them, and get them up and running. This tool aids in the investigation of errors, the tracking down of slow-loading web pages, and the verification and fixing of issues.
What do you dislike most about this product?
It would be excellent to know the new features before selecting the refresh option for new features on the main New Relic One website. Because there are so many customizing options, there is a little learning curve. Despite having a lot of knowledge, it still takes me some time to find out how to apply it more efficiently for better business results.
What recommendations would you give to someone considering this product?
All system monitoring, log intake, search, uptime alerts, and other services are available from New Relic in one place. It offers a variety of incredible capabilities for query language abilities that support the creation of unique charts in the query builder. A helpful dashboard allows users to personalize dashboards, enable alerts with real-time tracking, and keep track of all monitors, other activities, and application performance.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.

Scarlett M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
A great tool for monitoring application
Likeliness to Recommend
What differentiates New Relic from other similar products?
The dashboard can be easily developed with New Relic, and it meets all of our criteria, which is its key advantage. If we don't have a solution, we can ask challenging questions on the.newrelic.com website, which is offered by the New Relic website. We may make many adjustments to notifications to ensure we are always informed of everything we need.
What is your favorite aspect of this product?
Whether our program is written in Java, Python, Dot Net, or another language, I must download, install, and launch the appropriate agent. Using this application makes it easier to find websites that take a long time to load, troubleshoot or investigate faults, and confirm and resolve problems. I like the possibility of adding specific calls with customized instrumentation by quickly updating the server settings because it lets users understand more about particular methods.
What do you dislike most about this product?
Before choosing the refresh option for new features on the main New Relic One website, it would be ideal to be aware of them. There are only so many web pages or websites that encapsulate everything. Choosing the perfect product for a certain activity might take time and effort. To retrieve accurate results, we must rerun the query.
What recommendations would you give to someone considering this product?
By eliminating the need to install, run, and manage additional monitoring equipment or data repositories, out-of-the-box connection for open-source products simplifies setup and saves time and money. We have all of our tracking data in one place so we can reliably investigate our known unknowns. We're pleased with how it's being used generally.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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