New Relic Logo Award Winner Product Badge
New Relic Logo Award Winner Product Badge
New Relic

New Relic

Composite Score
8.6 /10
CX Score
8.7 /10
Category
New Relic
8.6 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

4
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
80%
Conflict Resolution:
84%
Strategy & Innovation:
89%
Service Experience:
86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

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2% Negative
12% Neutral
86% Positive

Pros

  • Helps Innovate
  • Inspires Innovation
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Application Request Tracing

86

Transaction Request Performance

86

Non-Commodity Operating Systems

84

Application Metric Reporting

84

Error Reporting

84

Cloud/On-Prem/Hybrid Deployment

84

Code Performance Monitoring

84

Application Discovery

84

Server Monitoring

84

Synthetic Monitoring (RUM)

84

Domain-Agnostic AI/ML

84

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Ease of Customization

83

Quality of Features

83

Ease of IT Administration

82

Business Value Created

82

Availability and Quality of Training

82

Usability and Intuitiveness

81

Breadth of Features

81

Product Strategy and Rate of Improvement

79

Ease of Data Integration

79

Vendor Support

74

New Relic Reviews

Timo G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Newrelic is expensive, better alternatives exist

Likeliness to Recommend

6 /10

What differentiates New Relic from other similar products?

It is kind of the industry standard and its easy to adopt

What is your favorite aspect of this product?

Its easy to start and integrate with easily available docker images

What do you dislike most about this product?

The pricing

What recommendations would you give to someone considering this product?

Look at the other cheaper alternatives

Pros

  • Caring
  • Saves Time
  • Client Friendly Policies
  • Acts with Integrity

Mohd M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A Comprehensive Review of New Relic's Monitoring

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

New Relic stands out from other similar products by offering a comprehensive suite of performance monitoring and analytics tools tailored to modern digital businesses' needs. This includes a suite of application performance monitoring, server monitoring, website monitoring, availability monitoring tools, and detailed dashboards and analytics to give a comprehensive view of your digital operations. Additionally, New Relic provides advanced features such as distributed tracing, log analytics, and anomaly detection that are not commonly found in other products. Finally, New Relic provides an industry-leading customer support experience

What is your favorite aspect of this product?

My favorite aspect of New Relic is its comprehensive set of tools that allow me to monitor and analyze the performance of all my applications in one unified platform. It's extremely helpful in identifying areas of improvement and bottlenecks in my applications, and it makes it easy to track and respond to any issues that arise.

What do you dislike most about this product?

One of the biggest drawbacks to using New Relic is that it can be a bit pricey. The pricing structure can be complicated, and it can be difficult to determine which plan is the best fit for your specific needs. Additionally, New Relic can be overwhelming for users who are not tech-savvy, as it can be challenging to navigate and understand the reports and data that are presented.

What recommendations would you give to someone considering this product?

1. Research New Relic’s features and pricing to ensure that it meets your company's needs. 2. Make sure to evaluate the ease of integration with your existing systems. 3. Talk to New Relic's customer support team to get an in-depth understanding of how the product works. 4. Think about how your usage of New Relic will change over time, and plan for scalability accordingly. 5. Consider using New Relic’s trial period to test out its features and performance before committing to a long-term contract. 6. Leverage New Relic's extensive training resources to ensure that your team is properly trained on the product.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Saves Time

Theo G.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Examine and improve our software.

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

It gives us accurate production extractions at a very high level. Reveal the bugs that truly affect our team, as well as boldly specify and troubleshoot. At the same time, we can say with certainty that it is an innovative system to specify the productivity of our company. Combining it with Slack gives us a great way to generate great performance across the entire structure within our system. Its processes are innovative and it helps us to work more intelligently.

What is your favorite aspect of this product?

Provides error localization automatically through artificial intelligence. Also with New Relic get us to combine with the Slack app. I dare to say that the best thing about this system is that it gives us improvement to work efficiently and acceptably. All in all, I think it's an excellent tracking and productivity system for applications.

What do you dislike most about this product?

This system is really good, but the beneficiary interface is not simple and accommodating. Therefore, the handling is not so comfortable for administrators and developers. In addition to containing a high training zigzag.

What recommendations would you give to someone considering this product?

New Relic is a great way to refine methods and run trace business activities in the cloud. Aside from helping us recognize service APIs that are having productivity issues or lapses, while also collecting and adding application logs on short notice and considering all of the usual logging history to track down requirement issues effectively. I recommend this system because it provides performance to our organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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