New Relic Customer Reviews 2024

New Relic

Composite Score

7.9 /10

CX Score

8.2 /10

31 Reviews Write a Review

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What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details

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Awards & Recognition

New Relic won the following awards in the AIOps category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative

13% Neutral

87% Positive

Pros

Performance Enhancing
Inspires Innovation
Altruistic
Generous Negotitation

Feature Ratings

Average 80

Security Operations Automation

Analyze Discovery Data

Analyze Activity Data

Event & Alert Management Automation

Operational Task Automation

Problem Management Automation

Data Visualization

Incident Management Automation

Machine Learning

Change Control Automation

Performance & Capacity Management Automation

Vendor Capability Ratings

Average 81

Ease of Customization

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Application Performance Management - Enterprise

Score 8.8

View New Relic in this category (opens in a new tab)

New Relic Reviews

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2021

AI in ops is a relevant topic.

Likeliness to Recommend

5 /10

Pros

Helps Innovate
Inspires Innovation
Includes Product Enhancements
Continually Improving Product

sainath r.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

I dont see feasibility and ease to use it

What is your favorite aspect of this product?

Its UI is good

What do you dislike most about this product?

Very hard to use

What recommendations would you give to someone considering this product?

Please make it as easy to understand use by conducting bootcamp

Pros

Fair
Reliable
Performance Enhancing
Enables Productivity

Emilio N.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Easy to use but a bit pricey

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

I can't answer this question very well because I have pretty much only been a New Relic customer.

What is your favorite aspect of this product?

I love there is infrastructure as code, like Terraform for dash-boarding in New Relic.

What do you dislike most about this product?

Nothing to report

What recommendations would you give to someone considering this product?

Nothing to report

Pros

Reliable
Enables Productivity
Unique Features
Respectful

New Relic

What is New Relic?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

New Relic Ratings

86 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love New Relic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Application Performance Management - Enterprise

New Relic Reviews

AI in ops is a relevant topic.

Likeliness to Recommend

Pros

sainath r.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Emilio N.

Easy to use but a bit pricey

Likeliness to Recommend

Pros

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Feature Ratings

Security Operations Automation

Analyze Discovery Data

Analyze Activity Data

Event & Alert Management Automation

Operational Task Automation

Problem Management Automation

Data Visualization

Incident Management Automation

Machine Learning

Change Control Automation

Performance & Capacity Management Automation

Vendor Capability Ratings

Ease of Customization

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement