New Relic Logo Award Winner Product Badge
New Relic Logo Award Winner Product Badge
New Relic

New Relic

Composite Score
8.0 /10
CX Score
8.2 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

New Relic won the following awards in the AIOps category

Filter By

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
89%
Conflict Resolution:
88%
Strategy & Innovation:
90%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
0% Negative
12% Neutral
88% Positive

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Altruistic
  • Generous Negotitation

Feature Ratings

Average 81

Security Operations Automation

85

Analyze Discovery Data

84

Analyze Activity Data

83

Event & Alert Management Automation

82

Operational Task Automation

82

Problem Management Automation

82

Data Visualization

81

Incident Management Automation

80

Machine Learning

79

Change Control Automation

78

Performance & Capacity Management Automation

78

Vendor Capability Ratings

Average 82

Ease of Customization

86

Availability and Quality of Training

85

Business Value Created

84

Ease of IT Administration

84

Ease of Implementation

84

Quality of Features

83

Breadth of Features

81

Ease of Data Integration

81

Usability and Intuitiveness

80

Vendor Support

80

Product Strategy and Rate of Improvement

78

New Relic Reviews

Kartik ..

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

In the Observability Domain New Relic is the best

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

Its ability to Perform Application Monitoring way better than any other observability tool. And its Sources and Decisions Parameter

What is your favorite aspect of this product?

The synthetics and the NRQL's

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

Its a great observability tool

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Rishab S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Geart All in one Observability Tool

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

Great UI/UX Transparent Pricing Models 700+ OOB integrations

What is your favorite aspect of this product?

Great Build in features for all your Observability needs

What do you dislike most about this product?

Some if the premium features require Data Plus Upgrade

What recommendations would you give to someone considering this product?

Great tool with a smooth Learning curve and great Features to fulfill your need to achieve your goals.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ajay K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Good tool for small environments

Likeliness to Recommend

4 /10

What differentiates New Relic from other similar products?

New relic offers a modern UI which is very user friendly

What is your favorite aspect of this product?

The user interface and the query language

What do you dislike most about this product?

It lacks the advanced visualisation and drill down capabilities

What recommendations would you give to someone considering this product?

Good tool for small environments

Pros

  • Client's Interest First
  • Generous Negotitation
  • Transparent
  • Helps Innovate

Cons

  • Less Productive
  • Wastes Time

Most Popular New Relic Comparisons