New Relic, Inc.

New Relic

Composite Score

8.8 /10

CX Score

9.0 /10

80 Reviews Write a Review

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What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details

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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

7 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative

11% Neutral

89% Positive

Pros

Helps Innovate
Efficient Service
Reliable
Performance Enhancing

Feature Ratings

Average 86

Transaction Request Performance

Application Request Tracing

Application Metric Reporting

Code Performance Monitoring

Application Discovery

Error Reporting

Cloud/On-Prem/Hybrid Deployment

Server Monitoring

Non-Commodity Operating Systems

Enterprise Cloud Platform Support

Synthetic Monitoring (RUM)

Vendor Capability Ratings

Average 83

Ease of Customization

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

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AIOps

Score 7.9

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New Relic Reviews

Sunil B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Effective application performance management tool

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

- As mobile application tester we face many challenges while testing any of the mobile applications. For example , a crash tester unable to reproduce , a crash report he unable to generate, want to view the application usage (analytics). For all such problems New Relic stands as solution and helps developers , testers as well as managers. - The kind of filters it gives us access too in extracting or viewing the right data. I think no other product has ever shown such high class

What is your favorite aspect of this product?

For developer:- All the crashes are registered here , when a tester shares the link of this , he can easily fix the problem which helps in saving great time for both tester and developer. For testers: Testers can benefit a lot and learn many things from it . Usually testers come across different crashes some they can take the logs. But for some of them its highly impossible to find/reproduce. During his case we can simply login into APM and grab the logs . For managers :- Viewing the usage data (geographically) using different filters they can analyze the product future and can take right decisions

What do you dislike most about this product?

New relic is a expensive , not everyone will show interest and buy it

What recommendations would you give to someone considering this product?

If you are a startup and have a funding to your project, then go for it and if you are a mid size company and deals with mobile application development , testing and maintenance and can afford then please go for it. Its very much easy to use New relic APM and its features are very helpful.

Pros

Continually Improving Product
Client's Interest First
Generous Negotitation
Transparent

Raman S.

Role: Information Technology
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

A most powerful tool

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

Powerful Application performance manager

What is your favorite aspect of this product?

Has support for monitoring the software and databases that we use

What do you dislike most about this product?

Nothing as such at the moment with New relic

What recommendations would you give to someone considering this product?

Able to track how our business is growing

Pros

Helps Innovate
Trustworthy
Unique Features
Saves Time

Prachi K.

Role: Consultant
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2020

Good And Essential Tool For Monitoring Purpose.

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

. Server login is not required every time to check the details. all details are provided on the tool. Easy to use. Ease of access, graphs are shown with all the details. makes it easier to understand Strong customer focus Strong services expertise Overall cost

What is your favorite aspect of this product?

Server login is not required every time to check the details Cost management Drive innovation Improve business process outcomes Improve compliance & risk management

What do you dislike most about this product?

Global search is not possible

What recommendations would you give to someone considering this product?

Global search is not possible, else everything is fine

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

New Relic

What is New Relic?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

New Relic Ratings

87 Likeliness to Recommend

94 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love New Relic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Application Request Tracing Detail key attributes of application requests and transactions.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Code Performance Monitoring Tracking application performance at the code-base level.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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AIOps

New Relic Reviews

Sunil B.

Effective application performance management tool

Likeliness to Recommend

Pros

Raman S.

A most powerful tool

Likeliness to Recommend

Pros

Prachi K.

Good And Essential Tool For Monitoring Purpose.

Likeliness to Recommend

Pros

Most Popular New Relic Comparisons

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Splunk APM

2
Since last award

Feature Ratings

Transaction Request Performance

Application Request Tracing

Application Metric Reporting

Code Performance Monitoring

Application Discovery

Error Reporting

Cloud/On-Prem/Hybrid Deployment

Server Monitoring

Non-Commodity Operating Systems

Enterprise Cloud Platform Support

Synthetic Monitoring (RUM)

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support