Netsurion Customer Reviews 2025 | SoftwareReviews

Netsurion

Composite Score

7.3 /10

CX Score

7.5 /10

12 Reviews Write a Review

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What is Netsurion?

Netsurion Managed XDR delivers both the technology and expertise you need to succeed. Our Open XDR platform unifies your existing security telemetry to deliver wider attack surface coverage and deeper threat analytics resulting in greater security visibility. Our SOC does the heavy lifting for you of proactive threat hunting, event correlation and analysis, and provides you with guided remediation. The result is a force multiplier that allows your IT team to be confident and in control again while also maximizing all of your cybersecurity investments.

Company Details

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Netsurion Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Netsurion.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

73 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 79%
Negotiation and Contract:: 82%
Conflict Resolution:: 93%
Strategy & Innovation:: 88%
Service Experience:: 82%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Netsurion?

0% Negative

18% Neutral

82% Positive

Pros

Trustworthy
Respectful
Fair
Acts with Integrity

Feature Ratings

Average 67

Standardized Playbooks

IOC Focus and Management

Simplified Automation and Integration

One-click Remediation

Technology Management

Use of the MITRE ATT&CK Framework

Risk Scoring & Remediation Act

24/7/365 Security Monitoring

Prevention

Vulnerability Management

Real-Time Threat and Anomaly Detection

Vendor Capability Ratings

Average 80

Vendor Support

Ease of Customization

Ease of IT Administration

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Managed Detection & Response

Score 7.7

View Netsurion in this category (opens in a new tab)

Netsurion Reviews

Rowell O.

Role: Operations
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Good for securing business.

Likeliness to Recommend

8 /10

What differentiates Netsurion from other similar products?

Good online technical support.

What is your favorite aspect of this product?

Security and DMZ port managing.

What do you dislike most about this product?

Not much to dislike.

What recommendations would you give to someone considering this product?

Stay updated and know your required functions.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Effective Service

Role: Operations
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Oct 2022

Impressive

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pranav V.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Excellent customer service and damn good product

Likeliness to Recommend

10 /10

What differentiates Netsurion from other similar products?

What I liked best about the managed SOC was how quickly they responded to a simulated hack we ran. When a firm attempted to hack us, EventTracker was able to identify a malicious script and the direction they were travelling in our network after they were inside. They swiftly contacted and emailed us to let us know that we needed to act right away. This wasn't merely a report the next day; it happened minutes after a problematic script was deployed on the network. If this had been a real network breach, we could have stopped it in a matter of minutes.

What is your favorite aspect of this product?

Managed SEO was my favorite part.

What do you dislike most about this product?

There shouldn't be anything you can't rapidly search but if you master Lucene query or the older filter criteria search, that might be very powerful

What recommendations would you give to someone considering this product?

Making search more similar to google or bing

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Netsurion

What is Netsurion?

Company Details

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Awards & Recognition

Netsurion Ratings

84 Likeliness to Recommend

73 Plan to Renew

2 Since last award

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Netsurion?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Standardized Playbooks Standardized playbooks contain procedures, standards, and anticipated results from incident response. Reduces threat dwell time and time to close the event.

IOC Focus and Management Should include a wide variety of IOCs, but is more focused on behaviors and behavioral detection; IOCs are not as simple to manage.

Simplified Automation and Integration XDR simplifies automations and integrations, out of the box functionality without heavy lifting, SIEM+SOAR without the burden of cost and resources.

One-click Remediation Cross-platform response with minimal interaction for remediation. Focus on speed, detect and turn into policy enforcement..

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Risk Scoring & Remediation Act Actionable risk mitigation suggestions for each vulnerability discovered.​

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Prevention Offers capable next-gen AV (NGAV) and host protection.

Vulnerability Management Discover and fix vulnerabilities in the system.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Managed Detection & Response

Netsurion Reviews

Rowell O.

Good for securing business.

Likeliness to Recommend

Pros

Impressive

Likeliness to Recommend

Pros

Pranav V.

Excellent customer service and damn good product

Likeliness to Recommend

Pros

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Feature Ratings

Standardized Playbooks

IOC Focus and Management

Simplified Automation and Integration

One-click Remediation

Technology Management

Use of the MITRE ATT&CK Framework

Risk Scoring & Remediation Act

24/7/365 Security Monitoring

Prevention

Vulnerability Management

Real-Time Threat and Anomaly Detection

Vendor Capability Ratings

Vendor Support

Ease of Customization

Ease of IT Administration

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration