What is NetSupport Manager?
NetSupport Manager continues to deliver the very latest in remote access, PC support and desktop management capabilities. From a desktop, laptop, tablet or smartphone, monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.
Company Details
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87 Likeliness to Recommend
1
Since last award
83 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSupport Manager?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Real User Monitoring
Attended and Unattended Remote Access
Role-Based Access Controls
Audit Management
Discovery
Vendor Capability Ratings
Vendor Support
Breadth of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
NetSupport Manager Reviews
Michelle Z.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2024
I absolutely love using NetSupprt!
Likeliness to Recommend
What differentiates NetSupport Manager from other similar products?
Being able to see all screens at one time
What is your favorite aspect of this product?
I appreciate being able to blackout all screens, as well as see all the screens.
What do you dislike most about this product?
I dislike that I can only blackout all screens instead of just screens of my choice.
What recommendations would you give to someone considering this product?
Net support has been such an amazing tool to help me make sure my students are working productively and safely on their own computers. It allows me to blackout their screens to have them focus on me, or whatever else, and it allows me to push sites out to students which saves so much time. I don’t want to imagine tech class without it!
Pros
- Enables Productivity
- Saves Time
- Security Protects
- Reliable
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Mar 2024
don't sleep on NetSupport - provides all the featu
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
Tony Y.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Mar 2024
A Robust Tool for Remote Management!
Likeliness to Recommend
What differentiates NetSupport Manager from other similar products?
NetSupport Manager stands out due to its comprehensive remote-control capabilities including real-time monitoring across a wide range of platforms and devices. Its ability to provide highspeed and secure connections, even across complex networks is what differentiates it the most over similar products.
What is your favorite aspect of this product?
My favorite aspect of NetSupport Manager, is its robust remote support and monitoring features that allow for seamless management of devices over any network, which makes the IT work much easier and without the need to physically go from one place to another.
What do you dislike most about this product?
The pricing structure is something that I dont like about NetSupport as it is costly, which makes it hard for smaller agencies to think about having such a solution installed and specially because they offer the whole set of features as one and you cannot get a cheaper version.
What recommendations would you give to someone considering this product?
I highly recommend NetSupport for companies and organizations that are looking to implement or upgrade their remote management tools. As mentioned in my reviews above, with regards to its use and technicality, NetSupport is the best in my point of view, the only issue that remains is whether the company is able to afford it without breaking their backs or not.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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