NetSupport Manager Logo
NetSupport Manager Logo
NetSupport Inc

NetSupport Manager

Composite Score
7.5 /10
CX Score
7.4 /10
Category
NetSupport Manager
7.5 /10

What is NetSupport Manager?

NetSupport Manager continues to deliver the very latest in remote access, PC support and desktop management capabilities. From a desktop, laptop, tablet or smartphone, monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.

Company Details


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Awards & Recognition

NetSupport Manager won the following awards in the Remote Support category

NetSupport Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSupport Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

77 Plan to Renew

6
Since last award

77 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSupport Manager?

0% Negative
7% Neutral
93% Positive

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered

Feature Ratings

Average 82

Remote Control

89

Remote Support

88

Real User Monitoring

83

Attended and Unattended Remote Access

81

Role-Based Access Controls

77

Audit Management

77

Discovery

72

Vendor Capability Ratings

Average 76

Vendor Support

83

Ease of Implementation

80

Business Value Created

80

Ease of IT Administration

79

Breadth of Features

79

Quality of Features

75

Usability and Intuitiveness

75

Availability and Quality of Training

75

Product Strategy and Rate of Improvement

71

Ease of Customization

70

Ease of Data Integration

70

NetSupport Manager Reviews

Anton R.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use! Unlike anything else!

Likeliness to Recommend

10 /10

What differentiates NetSupport Manager from other similar products?

I've never seen another product with the amount of versatility and features that Net Support has. It can do everything we need for proctoring exams.

What is your favorite aspect of this product?

The monitoring feature, and the lock down feature.

What do you dislike most about this product?

Sometimes the discovery of new devices can be tricky. And installing it on 40 machines at a time.

What recommendations would you give to someone considering this product?

Learn its features. It will provide such a great experience.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2024

A very useful and easy to use product.

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Ease of use great product

Likeliness to Recommend

8 /10

Pros

  • Saves Time
  • Continually Improving Product
  • Unique Features
  • Effective Service

Cons

  • Vendor Friendly Policies
  • Less Friendly Negotiation

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