Oracle

NetSuite PSA

Composite Score

7.5 /10

CX Score

7.7 /10

24 Reviews Write a Review

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What is NetSuite PSA?

Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.

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NetSuite PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

3
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 85%
Conflict Resolution:: 92%
Strategy & Innovation:: 88%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite PSA?

3% Negative

9% Neutral

88% Positive

Pros

Fair
Security Protects
Reliable
Performance Enhancing

Feature Ratings

Average 79

Security

Reporting

Knowledgebase

Time Management

Task Management and Workflow

Process Automation

Billing

Auditability

Mobile Access

Team Collaboration

Project Management

Vendor Capability Ratings

Average 75

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

NetSuite PSA Reviews

Raj S.

Role: Consultant
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates NetSuite PSA from other similar products?

Flexibility, Robustness and Scalability

What is your favorite aspect of this product?

Time and Expense management

What do you dislike most about this product?

Data imports

What recommendations would you give to someone considering this product?

Great for Time and Expense and integration with Netsuite ERP

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2021

Highly effective but dated in places.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Enables Productivity
Efficient Service
Inspires Innovation

Kenny B.

Role: Operations
Industry: Biotechnology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Rich in features and the best PSA too there is

Likeliness to Recommend

10 /10

What differentiates NetSuite PSA from other similar products?

GUI - more friendly and the enormous number of features for professional services

What is your favorite aspect of this product?

ability to customize report, utilize the integration manager to make changes and connecting billing rules with milestones

What do you dislike most about this product?

No adequate back up system on production account to retrieve information when lost due to error

What recommendations would you give to someone considering this product?

Best PSA tool out here as of now!

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

NetSuite PSA

What is NetSuite PSA?

Company Details

Book a Free Demo Today!

Awards & Recognition

NetSuite PSA Ratings

87 Likeliness to Recommend

90 Plan to Renew

3 Since last award

73 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love NetSuite PSA?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Permits customers to use their identity provider of choice to manage their sign on

Reporting Straightforward data storage with ability to create any reports easily.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Task Management and Workflow Supports triggers and events for process automation.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Billing Includes invoice management, time capture, and expense tracking.

Auditability All changes to contracts are fully audit-trailed to improve controls

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Project Management Plan all resources needed to execute projects

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

NetSuite PSA Reviews

Raj S.

Fantastic Product

Likeliness to Recommend

Pros

Highly effective but dated in places.

Likeliness to Recommend

Pros

Kenny B.

Rich in features and the best PSA too there is

Likeliness to Recommend

Pros

3
Since last award

2
Since last award

Feature Ratings

Security

Reporting

Knowledgebase

Time Management

Task Management and Workflow

Process Automation

Billing

Auditability

Mobile Access

Team Collaboration

Project Management

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Usability and Intuitiveness