Oracle

NetSuite PSA

Composite Score

7.5 /10

CX Score

7.7 /10

24 Reviews Write a Review

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What is NetSuite PSA?

Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.

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NetSuite PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

3
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 85%
Conflict Resolution:: 92%
Strategy & Innovation:: 88%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite PSA?

3% Negative

9% Neutral

88% Positive

Pros

Fair
Security Protects
Reliable
Performance Enhancing

Feature Ratings

Average 79

Security

Reporting

Knowledgebase

Time Management

Task Management and Workflow

Process Automation

Billing

Auditability

Mobile Access

Team Collaboration

Project Management

Vendor Capability Ratings

Average 75

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

NetSuite PSA Reviews

Milton R.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hrushikesh D.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Feature loaded application

Likeliness to Recommend

10 /10

What differentiates NetSuite PSA from other similar products?

i did not used any other product

What is your favorite aspect of this product?

reporting and Project management

What do you dislike most about this product?

Less training materials

What recommendations would you give to someone considering this product?

go for it

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Erik V.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

A straight forward project and resource mgmt tool

Likeliness to Recommend

8 /10

What differentiates NetSuite PSA from other similar products?

At my previous professional services company, we relied on OpenAir for Time Tracking, Expense Tracking, Project and Resource Management. OpenAir is is our go-to platform for time tracking and seeing which resources are available to help with new business pitches or client work. Open Air allows our project managers to quickly and easily create new projects, related tasks and assign resources to those projects based on their capacity.

What is your favorite aspect of this product?

OpenAir is a pretty straight forward project and resource management platform. OpenAir makes it easy to quickly create and manage projects, associated tasks and the resources assigned to them. As a project manager for new business pursuits, I appreciate how easy it is to quickly pull up multiple resources and assign them projected task hours for multiple projects. One of my favorite things is being able to save my resource filter settings when booking resources to a project. It saves me a lot of time! Speaking of time, time sheets and time tracking is pretty straight forward any easy to use.

What do you dislike most about this product?

The interface seems to be little bit outdated which made me take a while to understand the layout and functionality of the platform. This may have been updated since I last used the platform in 2019. The platform itself could use some usability best practices. Buttons and Tabs aren't necessarily intuitive. It takes time to book a resource and confirm that it has saved.

What recommendations would you give to someone considering this product?

Do your research to meet your unique business needs. I feel most resource and project management platforms are all very similar. Find the one that has use cases to meet your business objectives and has the highest customer satisfaction.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

NetSuite PSA

What is NetSuite PSA?

Company Details

Book a Free Demo Today!

Awards & Recognition

NetSuite PSA Ratings

87 Likeliness to Recommend

90 Plan to Renew

3 Since last award

73 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love NetSuite PSA?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Permits customers to use their identity provider of choice to manage their sign on

Reporting Straightforward data storage with ability to create any reports easily.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Task Management and Workflow Supports triggers and events for process automation.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Billing Includes invoice management, time capture, and expense tracking.

Auditability All changes to contracts are fully audit-trailed to improve controls

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Project Management Plan all resources needed to execute projects

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

NetSuite PSA Reviews

Milton R.

Likeliness to Recommend

Pros

Hrushikesh D.

Feature loaded application

Likeliness to Recommend

Pros

Erik V.

A straight forward project and resource mgmt tool

Likeliness to Recommend

Pros

3
Since last award

2
Since last award

Feature Ratings

Security

Reporting

Knowledgebase

Time Management

Task Management and Workflow

Process Automation

Billing

Auditability

Mobile Access

Team Collaboration

Project Management

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Usability and Intuitiveness