NCR Corporation

NCR VOYIX POS - Counterpoint

Composite Score

7.0 /10

CX Score

7.1 /10

39 Reviews Write a Review

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What is NCR VOYIX POS - Counterpoint?

Run your business. Connect with customers. Sell anywhere. NCR VOYIX POS - Counterpoint is the specialty retail management system that integrates the front and back offices seamlessly, enabling you to grow your business. Our comprehensive and flexible solution will manage your business's details so you can focus on what truly matters: your customers.

Company Details

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Awards & Recognition

NCR VOYIX POS - Counterpoint won the following awards in the Retail POS category

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4 Top Rated Capabilities

0 Top Rated Features

2023

NCR VOYIX POS - Counterpoint Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NCR VOYIX POS - Counterpoint.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NCR VOYIX POS - Counterpoint?

4% Negative

8% Neutral

88% Positive

Pros

Respectful
Effective Service
Caring
Enables Productivity

Cons

Under Delivered

Feature Ratings

Average 82

Sales Transactions

Cash Register Point of Purchase Devices

Employee Management

Customer Account Management

PCI and EMV Compatible

Online Integrations Web Store

Analytics and Reporting

Pricing Promotions

Loyalty Program

Inventory Control

Employee Mobile

Vendor Capability Ratings

Average 76

Vendor Support

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

NCR VOYIX POS - Counterpoint Reviews

Kelly H.

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2020

One of the best!!

Likeliness to Recommend

9 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

NCR is a well known POS in retail. Multiple companies use them. While working with them, I don’t know if any feature that they had that others that worked retail didn’t. They all pretty much do the same thing.

What is your favorite aspect of this product?

The inventory accuracy. The only issue is when someone punched in amount instead of scanning barcode.

What do you dislike most about this product?

What I disliked the most was all the time it would go offline and you had to call the help desk. They weren’t always friendly.

What recommendations would you give to someone considering this product?

Have more than one super user and multiple people who understand the product inside out out. If you only have one super user and one person who really knows the system and they quit, then you are screwed. Also write everything down. No one remembers everything from the training.

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Brett T.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Excellent products

Likeliness to Recommend

8 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

The customer service and prompt response to my issues

What is your favorite aspect of this product?

The ease of use in complex situations

What do you dislike most about this product?

When internet connection is slowed

What recommendations would you give to someone considering this product?

Based on bottwm lined cost just do it

Pros

Effective Service
Reliable
Unique Features
Saves Time

Dilsie W.

Role: Student Academic
Industry: Retail
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2020

Easy to use, but can be overwhelming to learn.

Likeliness to Recommend

7 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

Unfamiliar with other products

What is your favorite aspect of this product?

Ease of acess

What do you dislike most about this product?

A lot of information.

What recommendations would you give to someone considering this product?

Great for timely retail and inventory

Pros

Enables Productivity
Respectful
Includes Product Enhancements
Appreciates Incumbent Status

Cons

Under Delivered

NCR VOYIX POS - Counterpoint

What is NCR VOYIX POS - Counterpoint?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

NCR VOYIX POS - Counterpoint Ratings

79 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love NCR VOYIX POS - Counterpoint?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

NCR VOYIX POS - Counterpoint Reviews

Kelly H.

One of the best!!

Likeliness to Recommend

Pros

Brett T.

Excellent products

Likeliness to Recommend

Pros

Dilsie W.

Easy to use, but can be overwhelming to learn.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Sales Transactions

Cash Register Point of Purchase Devices

Employee Management

Customer Account Management

PCI and EMV Compatible

Online Integrations Web Store

Analytics and Reporting

Pricing Promotions

Loyalty Program

Inventory Control

Employee Mobile

Vendor Capability Ratings

Vendor Support

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization