NCR Voyix

NCR VOYIX POS - Counterpoint

Composite Score

7.5 /10

CX Score

7.8 /10

21 Reviews Write a Review

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What is NCR VOYIX POS - Counterpoint?

Run your business. Connect with customers. Sell anywhere. NCR VOYIX POS - Counterpoint is the specialty retail management system that integrates the front and back offices seamlessly, enabling you to grow your business. Our comprehensive and flexible solution will manage your business's details so you can focus on what truly matters: your customers.

Company Details

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NCR VOYIX POS - Counterpoint Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NCR VOYIX POS - Counterpoint.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 91%
Conflict Resolution:: 93%
Strategy & Innovation:: 90%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NCR VOYIX POS - Counterpoint?

2% Negative

10% Neutral

88% Positive

Pros

Enables Productivity
Reliable
Generous Negotitation
Security Protects

Feature Ratings

Average 86

POS

Inventory Management

Supplier Management

Sales Transactions

Promotions Management

Analytics and Reporting

Dashboard

E-Commerce Integration

Customer Loyalty Programs

Employee Mobile

Customer Relationship Management

Vendor Capability Ratings

Average 87

Ease of Customization

Breadth of Features

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Also Featured in...

Retail POS

Score 7.4

View NCR VOYIX POS - Counterpoint in this category (opens in a new tab)

NCR VOYIX POS - Counterpoint Reviews

Freddy W.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Customer focused services

Likeliness to Recommend

9 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

It allows purchases through mobile application, which allows customers to reduce the time between purchase and purchase, which in the long run helps companies to create campaigns that are adapted to customers without having to resort to other systems of additional commerce and service that is a complicated experience for customers, while also conducting secure and efficient transactions

What is your favorite aspect of this product?

What I like the most is its data grouping system through the collection of activities carried out by clients previously, which can help to create rewards for brand loyalty as well as control the participation and response of consumers quickly both for clients and partners

What do you dislike most about this product?

I have no problems

What recommendations would you give to someone considering this product?

It is a tool aimed at maximizing the efficiency of digital commerce and this, thanks to its interface designed primarily for customers, is an accessible tool for any industry

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sabrina M.

Role: Student Academic
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Easy to use

Likeliness to Recommend

6 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

Easy to use, simplicity

What is your favorite aspect of this product?

Simplicity

What do you dislike most about this product?

Cost of product

What recommendations would you give to someone considering this product?

Do your research before purchasing anything

Pros

Generous Negotitation
Transparent
Reliable
Performance Enhancing

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Easy to use no issues

Likeliness to Recommend

8 /10

Pros

Reliable
Saves Time
Continually Improving Product
Enables Productivity

NCR VOYIX POS - Counterpoint

What is NCR VOYIX POS - Counterpoint?

Company Details

Need Assistance?

NCR VOYIX POS - Counterpoint Ratings

84 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love NCR VOYIX POS - Counterpoint?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

POS Includes cash register, card readers, invoicing, and bar code scanner.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Promotions Management Includes marketing advertisements and discounted items.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Customer Loyalty Programs Includes customer recognition and reward program or points.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Retail POS

NCR VOYIX POS - Counterpoint Reviews

Freddy W.

Customer focused services

Likeliness to Recommend

Pros

Sabrina M.

Easy to use

Likeliness to Recommend

Pros

Easy to use no issues

Likeliness to Recommend

Pros

Feature Ratings

POS

Inventory Management

Supplier Management

Sales Transactions

Promotions Management

Analytics and Reporting

Dashboard

E-Commerce Integration

Customer Loyalty Programs

Employee Mobile

Customer Relationship Management

Vendor Capability Ratings

Ease of Customization

Breadth of Features

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Data Integration