NCR Voyix

NCR VOYIX POS - Counterpoint

Composite Score

7.4 /10

CX Score

7.6 /10

58 Reviews Write a Review

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What is NCR VOYIX POS - Counterpoint?

Run your business. Connect with customers. Sell anywhere. NCR VOYIX POS - Counterpoint is the specialty retail management system that integrates the front and back offices seamlessly, enabling you to grow your business. Our comprehensive and flexible solution will manage your business's details so you can focus on what truly matters: your customers.

Company Details

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Awards & Recognition

NCR VOYIX POS - Counterpoint won the following awards in the Retail POS category

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1 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2025

4 Top Rated Capabilities

0 Top Rated Features

2023

NCR VOYIX POS - Counterpoint Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NCR VOYIX POS - Counterpoint.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

99 Plan to Renew

74 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 82%
Negotiation and Contract:: 79%
Conflict Resolution:: 87%
Strategy & Innovation:: 82%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NCR VOYIX POS - Counterpoint?

2% Negative

7% Neutral

91% Positive

Pros

Effective Service
Respectful
Transparent
Caring

Feature Ratings

Average 82

Cash Register Point of Purchase Devices

Sales Transactions

Customer Account Management

Employee Management

Employee Mobile

Online Integrations Web Store

Pricing Promotions

PCI and EMV Compatible

Analytics and Reporting

Loyalty Program

Inventory Control

Vendor Capability Ratings

Average 77

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

NCR VOYIX POS - Counterpoint Reviews

Christy T.

Role: Information Technology
Industry: Energy
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2023

Agile & user intuitive. A partner to our succes

Likeliness to Recommend

8 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

Agile and professional support has been readily made available regardless of the complexity or timing of our issues. Additionally our ability to make more informed efficiency related decisions as well as those that positively affect profitability is a result of the comprehensive analytics and reporting that this product provides.

What is your favorite aspect of this product?

The peace of mind given as a result of the stability of the NCR Silver product is priceless to those organizations whose most profitable periods can allow for no downtime.

What do you dislike most about this product?

It would be very useful to have an online community of other business users to engage with. Sharing unique business scenarios and challenges would be invaluable to both NCR and their clients. Currently there isn't a visible means of doing this. The negativities of this product are few and far between.

What recommendations would you give to someone considering this product?

Consider your most valuable five functionality needs and compare this product to its competitors. Speak with other businesses in the same line of work who are already using the product about their integrations, data and Reporting experiences, Etc

Pros

Reliable
Performance Enhancing
Trustworthy
Effective Service

Hagaria B.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

NCR Silver Review

Likeliness to Recommend

9 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

When it comes to retail POS systems, NCR Silver offers the best there is and it is very customizable making it a better choice for businesses

What is your favorite aspect of this product?

Using and deploying NCR Silver is easy I like the customizability aspect of NCR Silver

What do you dislike most about this product?

I have no dislikes as NCR Silver has been amazing

What recommendations would you give to someone considering this product?

I recommend NCR Silver as a retail POS System because it is customizable and affordable too.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Inspires Innovation

Carlos S.

Role: Operations
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Easy to use, the initial integration goes smooth

Likeliness to Recommend

9 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

NCR is a much robust solution, data safety is crucial in this business, and will working with inventory our company can relay that the date is well kept by NCR

What is your favorite aspect of this product?

To me, the Inventory communication module is a plus...having the staff working while I get to see my live transactions is a very good tool.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

NCR is a very robust system, if you really want to control your BOH, then NCR POS is the way to go.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Unique Features

NCR VOYIX POS - Counterpoint

What is NCR VOYIX POS - Counterpoint?

Company Details

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Awards & Recognition

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

NCR VOYIX POS - Counterpoint Ratings

78 Likeliness to Recommend

99 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love NCR VOYIX POS - Counterpoint?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

NCR VOYIX POS - Counterpoint Reviews

Christy T.

Agile & user intuitive. A partner to our succes

Likeliness to Recommend

Pros

Hagaria B.

NCR Silver Review

Likeliness to Recommend

Pros

Carlos S.

Easy to use, the initial integration goes smooth

Likeliness to Recommend

Pros

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Feature Ratings

Cash Register Point of Purchase Devices

Sales Transactions

Customer Account Management

Employee Management

Employee Mobile

Online Integrations Web Store

Pricing Promotions

PCI and EMV Compatible

Analytics and Reporting

Loyalty Program

Inventory Control

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization