NCR Corporation

NCR VOYIX - Emerald

Composite Score

7.3 /10

CX Score

7.6 /10

19 Reviews Write a Review

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What is NCR VOYIX - Emerald?

NCR Emerald (previously Silver) is a point of sales systems for small business that is simple to use but powerful enough to help make your dreams a business reality.

Company Details

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Awards & Recognition

NCR VOYIX - Emerald won the following awards in the Retail POS category

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8 Top Rated Capabilities

8 Top Rated Features

2023

2021 Data Quadrant Gold Medalist

2021

9 Top Rated Capabilities

8 Top Rated Features

2021

NCR VOYIX - Emerald Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NCR VOYIX - Emerald.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

96 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NCR VOYIX - Emerald?

0% Negative

6% Neutral

94% Positive

Pros

Helps Innovate
Client Friendly Policies
Acts with Integrity
Transparent

Feature Ratings

Average 82

Employee Mobile

Cash Register Point of Purchase Devices

Inventory Control

Customer Account Management

Online Integrations Web Store

Pricing Promotions

Employee Management

Loyalty Program

PCI and EMV Compatible

Analytics and Reporting

Sales Transactions

Vendor Capability Ratings

Average 79

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

NCR VOYIX - Emerald Reviews

Ravi p.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

pos system best system for small scale business

Likeliness to Recommend

9 /10

What differentiates NCR VOYIX - Emerald from other similar products?

NCR Emerald leverages a cloud-based POS system, which simplifies IT infrastructure and enables quick deployment of new customer-facing applications. This cloud-based approach allows for real-time integration, ensuring that retailers can adapt quickly to market changes

What is your favorite aspect of this product?

My favorite aspect of NCR VOYIX - Emerald is its cloud-based infrastructure and open architecture. This combination offers significant flexibility and scalability, enabling retailers to deploy new applications quickly and integrate existing systems efficiently. The cloud-based approach reduces the complexity of IT infrastructure management and supports real-time integration, which is crucial for adapting to rapid market changes and enhancing customer experiences.

What do you dislike most about this product?

One potential downside of NCR VOYIX - Emerald is the dependency on a reliable internet connection due to its cloud-based infrastructure. For retailers operating in areas with unstable or low-quality internet service, this dependency could lead to disruptions in POS operations, impacting the overall customer experience and store efficiency.

What recommendations would you give to someone considering this product?

Evaluate Your IT Capabilities: Consider the current state of your IT infrastructure and team capabilities. Implementing a cloud-based, open-architecture system may require advanced IT skills for integration, maintenance, and security.

Pros

Friendly Negotiation
Helps Innovate
Continually Improving Product
Reliable

Mukesh K.

Role: Finance
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Great product with enhanced customer support.

Likeliness to Recommend

7 /10

What differentiates NCR VOYIX - Emerald from other similar products?

Product support is tremendous, SLR is very high as compared to other product in same segment.

What is your favorite aspect of this product?

Customer support for L1.

What do you dislike most about this product?

I can be more friendly user interface.

What recommendations would you give to someone considering this product?

Go through the initial orchestral training.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aminna K.

Role: Industry Specific Role
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Dec 2023

Fantastic product!

Likeliness to Recommend

7 /10

What differentiates NCR VOYIX - Emerald from other similar products?

NCR was easy to guide the workers

What is your favorite aspect of this product?

It was easily adaptable for the workers to learn

What do you dislike most about this product?

Not often, but there were times where the system did not work.

What recommendations would you give to someone considering this product?

It will never hurt to learn how to use NCR and practice.

Pros

Performance Enhancing
Saves Time
Appreciates Incumbent Status
Helps Innovate

NCR VOYIX - Emerald

What is NCR VOYIX - Emerald?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

NCR VOYIX - Emerald Ratings

75 Likeliness to Recommend

96 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love NCR VOYIX - Emerald?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

NCR VOYIX - Emerald Reviews

Ravi p.

pos system best system for small scale business

Likeliness to Recommend

Pros

Mukesh K.

Great product with enhanced customer support.

Likeliness to Recommend

Pros

Aminna K.

Fantastic product!

Likeliness to Recommend

Pros

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Revel

Feature Ratings

Employee Mobile

Cash Register Point of Purchase Devices

Inventory Control

Customer Account Management

Online Integrations Web Store

Pricing Promotions

Employee Management

Loyalty Program

PCI and EMV Compatible

Analytics and Reporting

Sales Transactions

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support