SolarWinds

N‑sight RMM

Composite Score

7.4 /10

CX Score

7.4 /10

16 Reviews Write a Review

Claim Software

What is N‑sight RMM?

N‑sight RMM platform delivers a powerful combination of capabilities that get you up and running fast, for one low price. So you can quickly earn more, while paying less.

Company Details

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Awards & Recognition

N‑sight RMM won the following awards in the Remote Monitoring and Management category

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7 Top Rated Capabilities

5 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

7 Top Rated Features

2023

N‑sight RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on N‑sight RMM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love N‑sight RMM?

0% Negative

26% Neutral

74% Positive

Pros

Trustworthy
Respectful
Fair
Reliable

Feature Ratings

Average 86

Patch Management

Process Automation

Discovery

Remote Control

Remote NOC, SOC, Helpdesk Integration

Network Management

Ransomware Recovery and Removal

Anti Malware Signature Detection

Endpoint Backup

Support for IoT Devices

Real User Monitoring

Vendor Capability Ratings

Average 83

Vendor Support

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

N‑sight RMM Reviews

Robert G.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

A solid product with many features!

Likeliness to Recommend

8 /10

What differentiates N‑sight RMM from other similar products?

This RMM product provides a "one pane of glass" experience. Monitoring, remote access, threat protection, support tickets, and billing all inside the same console. RMM provides visibility into client networks, and is fully customizable to meet any monitoring and remote management needs. N-Able is a great company very focused on helping your company succeed and offers great training, live boot camps, and offers access to a wide range of resources and technical knowledge. Tech support is responsive and easy to work with. Product specialists and account managers are extremely helpful but not pushy.

What is your favorite aspect of this product?

N-Able RMM is a very robust and full featured product. It is relatively easy to implement and setup internally, and onboarding new customers is a simple process. The ability to create monitoring templates and apply default settings across multiple organizations and devices makes changes and updates and easy task. RMM allows you to "automate" at your pace. Setup a few simple automated processes, or create multiple complex automation processes with triggers, notifications, and auto ticket creation. RMM is a powerful that allows for many 3rd party integrations, and a needed tool for any IT support technician.

What do you dislike most about this product?

RMM can be an overwhelming product at times. There are many layers to the product and it can take some time to get all settings and options configured fully. Threat protection does not have advanced or granular options and settings and exclusions can be complicated to configure.

What recommendations would you give to someone considering this product?

Administration of the product can be tedious and will require dedicated time. Product training is really good, but a little time consuming, so I would recommend devising a training boot camp day or training schedule. Reporting is basic and could be better. Minimal functionality for MacOS. Dashboard views are nice but are slow to load and refresh at times.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Muhammad Abdullah F.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2022

It's price effective but there are better products

Likeliness to Recommend

5 /10

What is your favorite aspect of this product?

Allows wide variety of languages for scripting

What do you dislike most about this product?

Limitations in deployment

What recommendations would you give to someone considering this product?

There are better options in the market such as datto and syncro

Pros

Fair
Trustworthy
Respectful
Helps Innovate

Cons

Less Efficient Service
Wastes Time
Less Performance Enhancing

Christopher D.

Role: C-Level
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Excellent! Fantastic.

Likeliness to Recommend

10 /10

What differentiates N‑sight RMM from other similar products?

Easy use and company

What is your favorite aspect of this product?

It's always available.

What do you dislike most about this product?

Reporting but I think I can add on a reporting module.

What recommendations would you give to someone considering this product?

Learn it well and take your time configuring it.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

N‑sight RMM

What is N‑sight RMM?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

N‑sight RMM Ratings

85 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love N‑sight RMM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Discovery Automated discovery and identification of devices and associated applications on the network.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

N‑sight RMM Reviews

Robert G.

A solid product with many features!

Likeliness to Recommend

Pros

Muhammad Abdullah F.

It's price effective but there are better products

Likeliness to Recommend

Pros

Cons

Christopher D.

Excellent! Fantastic.

Likeliness to Recommend

Pros

Most Popular N‑sight RMM Comparisons

TeamViewer

Pulseway

ConnectWise Automate

Atera

NinjaOne Platform

Datto RMM

Feature Ratings

Patch Management

Process Automation

Discovery

Remote Control

Remote NOC, SOC, Helpdesk Integration

Network Management

Ransomware Recovery and Removal

Anti Malware Signature Detection

Endpoint Backup

Support for IoT Devices

Real User Monitoring

Vendor Capability Ratings

Vendor Support

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement