MakeMyTrip

myBiz

Composite Score

7.6 /10

CX Score

7.8 /10

27 Reviews Write a Review

Claim Software

What is myBiz?

MakeMyTrip for Business is a one-stop travel management solution for all business travel needs of micro, mid, & large-sized organisations. It is an integrated travel and expense management solution by MakeMyTrip, designed to streamline business travel requirements across diverse sectors.

Company Details

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myBiz Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on myBiz.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 67%
Conflict Resolution:: 83%
Strategy & Innovation:: 92%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love myBiz?

3% Negative

5% Neutral

92% Positive

Pros

Trustworthy
Includes Product Enhancements
Enables Productivity
Helps Innovate

Feature Ratings

Average 78

Travel and Accommodation Booking

Notifications/Alerts/Updates

Expense Management

Itinerary Management

Mobile

Bank/Credit Card Integration

Policy Configuration/Implementation

Self-Service

Rate Tracking

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Average 73

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

myBiz Reviews

Bhanu Prasad B.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

easy to use and we can organise the travel

Likeliness to Recommend

10 /10

What differentiates myBiz from other similar products?

very easy to use

What is your favorite aspect of this product?

savings in cost and more organised for a organisations.

What do you dislike most about this product?

Not really much

What recommendations would you give to someone considering this product?

yeah I can recommend to others

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Manoj K.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

MyBiz is my Default Travel App. This answers all!

Likeliness to Recommend

8 /10

What differentiates myBiz from other similar products?

1) Best itenerary Management. All at one place 2) Prices are competitive, if not best

What is your favorite aspect of this product?

1) Itenaray Management

What do you dislike most about this product?

1) Policies are Vendor Centric. If a Hotel is booked & room is not upto the mark. The penalty should be levied to the Vendor & refund to the client to enhance the quality of services. Customer Care says, 'if Hotel approved/allows to cancel request, we will refund' 2) No incentivization to the end user in terms of points/Cashback, etc. This will encourage travel

What recommendations would you give to someone considering this product?

Do a Cost Benefit Analysis, check if it's worth the savings. Actually I am the initial few who got complementary services

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Vendor Friendly Policies
Vendor's Interest First
Less Generous

𝐌𝐚𝐧𝐨𝐣 𝐊.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Good Solution for the business travellers

Likeliness to Recommend

9 /10

What differentiates myBiz from other similar products?

1) Expense management is not included in some of the products 2) GST claim is easy and fast

What is your favorite aspect of this product?

1) All bookings at one place 2) Trip history is well organised and sequential

What do you dislike most about this product?

1) Not exceptional Customer Service, as it should be for Business clients, it's like regular one 2) Not reasonable Cancelable flights addon price. There should be an annual package under which all corporate flights can be cancelled/reschedule d on Free of Cost (FOC) basis

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

myBiz

What is myBiz?

Company Details

Need Assistance?

myBiz Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love myBiz?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

myBiz Reviews

Bhanu Prasad B.

easy to use and we can organise the travel

Likeliness to Recommend

Pros

Manoj K.

MyBiz is my Default Travel App. This answers all!

Likeliness to Recommend

Pros

Cons

𝐌𝐚𝐧𝐨𝐣 𝐊.

Good Solution for the business travellers

Likeliness to Recommend

Pros

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Feature Ratings

Travel and Accommodation Booking

Notifications/Alerts/Updates

Expense Management

Itinerary Management

Mobile

Bank/Credit Card Integration

Policy Configuration/Implementation

Self-Service

Rate Tracking

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration