MURAL Logo
MURAL Logo
Tactivos Inc

MURAL

Composite Score
8.5 /10
CX Score
8.5 /10
Category
MURAL
8.5 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

89 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
15% Neutral
84% Positive

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Collaboration

93

Infinite Canvas

87

Annotation

83

Sticky Notes

83

Role-Based Access

82

Screen Sharing

82

Surveys and Polling

82

Integration with Meeting Solutions

79

Record, Save, and Export Canvases

78

Multimedia Content

78

Vendor Capability Ratings

Average 81

Quality of Features

88

Ease of Implementation

88

Breadth of Features

87

Ease of Data Integration

84

Business Value Created

82

Ease of Customization

82

Ease of IT Administration

81

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

75

Vendor Support

71

MURAL Reviews

John B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Mural is an excellent platform for group work

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

A excellent visual aid and long-lasting record of choices made in meetings; requires little effort to produce and implement. A lot of the time, folks in meetings aren't paying attention to what others are saying. Input from the meeting participants can be graphically represented with the help of this tool. You can check the board to see how people responded if you were absent when that topic was brought up.

What is your favorite aspect of this product?

I appreciate the straightforwardness with which it provides useful means of communication. The success of large teams depends heavily on effective communication, and this tool facilitates it. Mural provides visual representation of the data we process. As a result, we are able to process more data without being overwhelmed or confused.

What do you dislike most about this product?

Some of the formatting restrictions that made it hard to group thoughts as intended have been fixed in the most recent release. More block designs and anchor point connections are two things I'd like to see included.

What recommendations would you give to someone considering this product?

Mural eliminated the need for repeated information retrieval sessions by establishing a common information model on which all teams could rapidly begin working toward a common goal.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Client Friendly Policies

Hannah R.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Slick and very nice

Likeliness to Recommend

10 /10

What differentiates MURAL from other similar products?

Tons of templates to choose from to host workshops and it got an integrated timer

What is your favorite aspect of this product?

The Mural whiteboard is great for brainstorming and arranging interactive sessions

What do you dislike most about this product?

The clip art gallery is limited but also supports the user’s own images

What recommendations would you give to someone considering this product?

Ideal for creating mind maps and very easy-to-use flowcharts

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Glen K.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Mural has some simple and practical templates

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

After using Mural for some time, I can say confidently that it is the most useful tool to have on hand during meetings. Mural's clean and simple user interface is fantastic. A vital resource for any group meeting. The offered templates are excellent.

What is your favorite aspect of this product?

Because of its flexible format, which encourages original thinking, murals are ideal for recording the thoughts of a single person or a group. Also, the post-it notes let the people who normally wouldn't speak up to contribute their ideas. Having the option for asynchronous collaboration is a great boon to productivity, allowing team members to contribute their thoughts whenever they have them.

What do you dislike most about this product?

Incorporating elements like text boxes and contour regions would be a great enhancement to Mural. The layout of the left-hand sidebar is a little confusing. It took a lot of exploring to figure out what each button accomplished.

What recommendations would you give to someone considering this product?

Mural has helped me organize my thoughts and plans for individual projects and workflows. One more perk is a whiteboard, which can be used for all-hands meetings and serves as a continuous improvement huddle board. Great opportunities for communication and teamwork!

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Helps Innovate

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