MURAL Logo
MURAL Logo
Tactivos Inc

MURAL

Composite Score
8.5 /10
CX Score
8.5 /10
Category
MURAL
8.5 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

89 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
15% Neutral
84% Positive

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Collaboration

93

Infinite Canvas

87

Annotation

83

Sticky Notes

83

Role-Based Access

82

Screen Sharing

82

Surveys and Polling

82

Integration with Meeting Solutions

79

Record, Save, and Export Canvases

78

Multimedia Content

78

Vendor Capability Ratings

Average 81

Quality of Features

88

Ease of Implementation

88

Breadth of Features

87

Ease of Data Integration

84

Business Value Created

82

Ease of Customization

82

Ease of IT Administration

81

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

75

Vendor Support

71

MURAL Reviews

Vijayraj H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Nice tool for visual storytelling!

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

Mural integrates well with different apps of microsoft and It also allows to integrate with JIRA which makes easier and smooth collaboration between devs and designers

What is your favorite aspect of this product?

Application interface is a visual treat to watch ^_^ . I personally like how boring things like flow charts ,information architecture and user journeys can look so aesthetically pleasing. I also want to highlight that being user of other white boarding tools. I hardly took minutes to get started with mural.

What do you dislike most about this product?

Does not allow customisations to be done on templates unlike there competitors like miro

What recommendations would you give to someone considering this product?

I would recommend mural to large/mid size companies and would recommend having business pan. This would help make ideation phase much smoother and worthwhile

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Manoj M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2024

One versatile software for collaboration.

Likeliness to Recommend

8 /10

What differentiates MURAL from other similar products?

Mural is a featured packed software for collaborating as a team. Mural is the only software which can be directly shared to a display/screen located anywhere (display must be connected to the server). The access controls are great. I have used Mural for many mindmapping, brainstorming sessions and always I was amazed with the results. Votings can be done flawlessly. I'd suggest mural as an alternative for all the other whiteboarding softwares in the market.

What is your favorite aspect of this product?

Voting, Creating outlines withing outlines, infinite canvas, ease of use, creating rooms, organizing the murals, exporting them as pdf, csv. These are the features, that I like the most.

What do you dislike most about this product?

I found few bugs while using Mural, where I couldn't add an outline, then I posted a question in the community, then it was fixed within a week of time.

What recommendations would you give to someone considering this product?

I'd say that this is a go to product for whiteboard users, teams looking for a software to collaborate with each other.

Pros

  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation
  • Saves Time

Carolyn R.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Mural helps me manage projects and deadlines

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

One of Mural's strongest points is the way it facilitates structured collaboration within a single platform. The ability to collaborate on a common project without physically being in the same location is a huge time saver.

What is your favorite aspect of this product?

It's a group effort on a massive scale. The updated aesthetic and new features are wonderful. I use it frequently for personal or academic endeavors. Another thing I really like about it is that even very large boards don't take too long to load.

What do you dislike most about this product?

File , workspace, and team management all have the potential to be perplexing. It's not as intuitive or clear to me. The ability to construct and use external plug-ins (like Figma) is something else that could be added to Mural.

What recommendations would you give to someone considering this product?

Timelines, goals, and study topics are all easier to keep track of thanks to Mural. Once it's out in the open, other people can contribute to it as well. It's helpful for group schoolwork, creative projects, and just getting ideas down on paper when no one's in the same physical space.

Pros

  • Reliable
  • Efficient Service
  • Acts with Integrity
  • Security Protects

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